IT Support Specialist

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Reports To: Manager Billing & Operations

FLSA Status: Non-Exempt 

Work Schedule: Full Time 

Salary: Hourly


Position Summary:

At Thrive Behavioral Health Center, we deliver industry leading peer support for those suffering from Mental Health and/or Substance Abuse Disorders.  We are proud to set the industry standard and continue our growth. An IT Support Specialist is responsible for troubleshooting and aiding in the resolution of technical issues, along with deploying equipment. 


Essential Duties and Responsibilities:

  • Provide support to Thrive staff with equipment and technology

  • Manage inventory of equipment and ensure we have the proper equipment available for new staff

  • Set up equipment and technology for new staff members

  • Troubleshoot any technical issues for current team members

  • Build relationships with internal and external partners to ensure the team’s needs are met

  • Create job aids and training tools to assist team members with commonly used technology skills

  • Assist in the set up of new offices from a technology perspective

  • Provide website maintenance as needed

  • Provide recommendations to leadership on new technology or software that may be beneficial for Thrive to invest in

  • Support the implementation of new technology and the team members utilizing a new platform

  • Diagnose and resolve hardware, software and application issues

  • Provide oversight and facilitation to Thrive’s technology platforms

  • Other duties as assigned 


Requirements:

  • Prior experience in technical support, desktop support or other related role

  • Strong knowledge of current technologies

  • Excellent interpersonal skills

  • Strong attention to detail and problem solving skills

  • Ability to be an active listener by asking questions and reflecting on what is being said

  • Proficient level of ability with computer; Microsoft Office Products

  • Effective written and oral communication skills; ability to articulate information clearly

  • Ability to offer process improvement suggestions and execute on ideas

  • Ability to balance multiple tasks and deadlines with changing priorities

  • Valid driver’s license and vehicle insurance


Preferred Qualifications:

  • Previous experience with an electronic health record (EHR) system

  • Previous experience with remote desktop applications and help desk software


Education: Bachelor’s degree in Information Technology, Computer Science or related field.  Extensive experience will be accepted in lieu of degree. 


Behavioral Competencies:

  • Leadership

  • Empathy

  • Compassion

  • Positive Attitude

  • Mission driven

  • Accountability


Physical Demands: The physical demands described here are representative of those that should be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties. The position requires sitting and standing throughout the day, manual dexterity to type on a computer keyboard and operate general office equipment.
THRIVE BEHAVIORAL HEALTH CENTER is an EEO employer - M/F/Vets/Disabled
 
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