Fidelity Mechanical Services, a premier provider of Mechanical HVAC design, installation,
and service in the Midâ€Atlantic
region, is looking for aâ€¯Service Coordinatorâ€¯to join ourâ€¯Ashburn, VAâ€¯team!
Dispatching: Efficiently receive and process incoming service requests
from clients via phone, email, or other communication channels. Prioritize and
dispatch HVAC service technicians based on urgency, location, and skillset.
Scheduling: Coordinate and schedule HVAC service appointments,
considering customer availability, technician availability, and service
requirements. Optimize the routing and scheduling of technicians to minimize
travel time and maximize efficiency.
Communication: Maintain clear and timely communication with clients, HVAC
service technicians, and other team members. Provide updates on technician
arrivals, delays, and any changes to scheduled appointments. Ensure effective
communication between technicians and clients to address any questions or concerns.
Documentation: Accurately record and maintain detailed service records,
including client information, service requests, technician assignments, and work
Customer Service: Deliver excellent customer service by providing a friendly
and professional experience during all client interactions. Handle customer
complaints or issues with empathy and resolve them in a timely manner.
Team Collaboration: Collaborate with HVAC service
technicians, and other team members to ensure seamless service delivery. Share
relevant information and feedback to improve overall operational efficiency.
time management, multi tasking, and organization skills
written and oral communication skills
problem-solving, and analytical skills
to deal effectively with a diversity of individuals at all organizational
flexible, and innovative team player
least 1 year of experience in the HVAC industry or dispatching.
least 1 year of customer service experience.
school diploma or equivalent.