Fast-paced physician group providing excellence in cardiovascular care seeking a friendly, customer service oriented and reliable Intake Specialist with strong knowledge of insurance and attention to data accuracy. Formal training and/or certification or a minimum of 1 year previous medical office experience required. Must be able to multi-task. This is a full-time weekday position. Competitive pay with group health insurance, dental, vision, paid holidays, vacation and sick time accruals, uniform allowance, 401K retirement plan.
Promotes a professional practice image
by efficient performance to facilitate the smooth flow of patients and work throughout
the organization. Receives and registers
patients and visitors in a prompt and courteous manner; manages the telephone,
schedules appointments, prepares charts, collects patient payments, processes
patients and visitors in a friendly, timely and professional manner, whether in
person or via telephone, determines their needs and responds accordingly.
and enters current & accurate demographic and insurance data, including
insurance cards into patient registration system prior to EMR check-in.
signed financial policy and HIPAA authorizations on all new and annual
medical insurance coverage and documents benefits information.
working knowledge of medical insurance terminology and primary v secondary, etc
money at check-in in accordance with window collection policy.
secure and accurate patient payments
daily deposit of office co-pays collected.
EMR and PM system accurately.
patient appointments according to policy as needed. Ensures physician template
is followed; responds to patient referral requests within 48 hrs.
EMR charts for clinic’s schedule assigned, obtaining medical records prior to
each patient of their appointment for the following day and provides complete
instructions for the visit; notifies patient of applicable payment due.
on patient no-shows; send reminder notices when appropriate.
confidentiality and HIPAA privacy rules
and signs for mail parcels and other deliveries, notifying recipient
immediately of their arrival.
an orderly, neat and clean front desk area and waiting room.
any other services deemed reasonable by physician or supervisor.
and Experience: High school diploma or equivalent. A
minimum of one year experience in a medical office or other healthcare
Knowledge: Modern operational methods inherent to a
medical practice; clerical equipment, operations and processes; must have basic
understanding of medical terms and abbreviations; usage of computer systems;
the mechanics of health insurance and PPO networks; various medical forms,
reports and processing methods; patient confidentiality/HIPAA regulations;
possess a fundamental knowledge of basic billing procedures.
Abilities: Make a great first impression and
sustain it; utilize telephone etiquette and professionalism; exhibit strong
interpersonal skills; follow set routines and be alert to variations to act
accordingly; establish and maintain cooperative relationships with staff
members; create a responsive, caring environment for patients; respond promptly
to physicians’ directions; maintain medical records in a concise and accurate
manner; react quickly in emergency situations; recognize and prevent possible
safety hazards; exercise independent judgment; communicate clearly and
concisely; process a variety of medical reports; understand and enforce the
financial policy of the practice and recognize and correct costly data capture
errors; fosters a positive working environment that is responsive to patient needs.
Note: This description indicates in general terms
the type and level of work performed and responsibilities held by the
employee(s). Duties described are not to
be interpreted as being all-inclusive.