Supply is seeking to hire a mission-driven, humble, resilient, creative problem
solver and safety minded Inventory control Quality Assurance (ICQA) Lead. This
position will support the ShipBob operations Manager in all aspects of
operations for this facility as well as supporting our partner ShipBob. The ICQA
lead will oversee our inventory control processes and will
develop a team of associates in our and will be heavily involved in driving
process improvement, maintaining a safe work environment, tracking
performance/employee engagement and the daily ICQA and Merchant Support
KEY RESULT AREAS:
a daily meeting at the start of the shift with leadership, using data to
determine what tasks or merchant care tickets to work on or assign associates
for the day.
ICQA merchant tickets progress and follow up with support/resolution where
necessary. Follow best practices for each task and ensure timely resolution for
directly with ShipBob merchant care leaders and teams to help resolve all
merchant issues and concerns.
weekly reports detailing any incorrect practices or other issues that could
lead to lost inventory. Work with ShipBob Network ICQA Manager to summarize
issues and report to the SFN General Manager, ShipBob Regional Leadership
teams, and ShipBob’s VP, SCO (Supply Chain Operations).
feedback to the ShipBob SCO team on any new processes or tools needed to help
improve inventory control.
quick and accurate response to Jira tickets raised by the Merchant Care team,
coordinating with operations teams where necessary. Coach Merchant Care team if
any tickets that do not align with our processes are raised.
Complete all daily and weekly tasks, keep credits for lost inventory to a
minimum, achieve 98% of Jira tickets solved according to SLA, ensure research
for missing inventory is completed within 24 hours.
other duties as assigned by the ShipBob Operations Manager
EDUCATION / EXPERIENCE
· 2+ years of leadership experience or
experience in inventory management/control, customer support functions, or
general problem resolution within an e-commerce fulfillment organization.
· Associate degree in Business,
Operations, Supply Chain, General Management, or a related field, is preferred
but not required.
Proven track record of taking ownership
and driving results.
· Basic understanding of Lean and Six
GENEVA SUPPLY INC is an EEO employer - M/F/Vets/Disabled