Wellness Centre Receptionist

The Mustard Seed Calgary, AB
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Do you have strong administrative skills? Are you passionate about supporting the most vulnerable in our community? Come join us at The Mustard Seed!  We are a certified Best Christian Workplace and humanitarian organization whose vision is to build community, grow hope and support change.  The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve.  The Mustard Seed provides basic services – food, clothing and housing, and support services – education and employment, to those living in poverty within Alberta and British Columbia.

The Wellness Centre Receptionist is often the first point of contact for clients and visitors to the Wellness Centre. The candidate must be able to perform multiple tasks simultaneously while still maintaining a compassionate and professional approach with all clients, visitors and staff. The Wellness Centre Receptionist utilizes a trauma informed approach to support and triage clients accessing the Wellness Centre appropriately. Answering incoming phone calls and inquiries from clients, volunteers and staff is primary to this role as is connecting clients to appropriate resources.

Position Type: Hourly Standard
Schedule: 8am – 4:30pm, Monday – Friday
Reporting to: Health and Wellness Manager
Location: Calgary Downtown

DUTIES AND RESPONSIBILITIES:

  • Greet clients and visitors to The Mustard Seed;
  • Triage and book appointments for clients with programs as needed;
  • Process referrals for all clinical and non-clinical services at the Wellness Centre;
  • Ensure computerized appointment system is up-to-date;
  • Respond and/or redirect all patient and visitor requests accordingly;
  • Perform client intakes and set-up new clients into the computer system;
  • Ensure correspondence, reports, results etc. are filed electronically in correct client record;
  • Ensure reception and waiting areas are kept neat and tidy;
  • Re-stock information leaflets as appropriate;
  • Answer phone calls in a polite and courteous manner as well as track, log, and transfer phone calls accordingly;
  • Greet, oversee and monitor volunteer & guest activities within the Wellness Centre;
  • Consistently communicate with the Street Level Team as issues arise;
  • Train students, staff, and volunteers on front desk tasks when needed;
  • Perform clerical duties;
  • Provide crisis intervention as required;
  • Track statistics, prepare reports, attend training as required;
  • Other duties and tasks as required.

MINIMUM QUALIFICATIONS AND SKILLS

  • Experience as a Receptionist or Office Assistant, preferably in a medical setting or in an environment assisting with vulnerable people;
  • Diploma or certificate in related field
  • Strong people and communication skills;
  • Knowledge of mental illness and addictions preferred;
  • Ability to deal with sensitive and confidential information;
  • Good organizational and time management skills;
  • Proven computer skills (Microsoft Office);
  • Excellent customer service skills;
  • A self-starter with the ability to work in a highly collaborative team;
  • Strong desire to work with a marginalized population.

WORKING CONDITIONS

  • Moderate amounts of walking, standing, sitting, lifting, carrying, and daily interactions with colleagues and clients is required in this position.
  • This position is often fast-paced, and requires a focused amount of mental effort to analyze information and problem solve.

ADDITIONAL REQUIREMENTS

  • An Employment Background Check is required for all positions at The Mustard Seed
  • As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

NOTE

  • Your privacy is important to us. The information we collect is used solely for consideration for employment.
  • We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
  • Please visit our careers page to see more job opportunities.
 
 
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