Jr. Computer and Network Systems Analyst - Entry Level
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Position Summary:

As our Jr. Computer and Network System Analyst, you will work alongside a variety of stakeholders, partners, and affiliates to facilitate software and program roll outs. This position reports to the Information Technology Program Coordinator with many points of contact within the organization.
Externally, you will ensure the security of corporate data, cloud data and system synchronization at all times. Being part of this team, you will be given tasks to evaluate and install softwares both network and cloud based. Analyze, recommend strategies and solutions for effective use of technology including but not limited to: G-suite, Freshdesk, Microsoft 365/Teams, Payworks, Monday.com, SLACK, Adobe Creative Suite, Zoiper, Wix, OBS Systems, and others as approved.  Also you will be assigned to monitor, maintain and coordinate the ease of use between all network and cloud systems.
Internally, you will assist and coordinate with all the Information Technology employees throughout the whole organization and select partners as approved.

Key Accountabilities:

  • Install, setup, maintain, troubleshoot and upgrade software both cloud and network.

  • Perform and schedule data backups.

  • Perform routine cyber security check ups, maintain and upgrade.

  • Monitoring and maintaining system consoles for the following but not limited to:

    • G-Suites, Freshdesk, Callture, Monday.com and Slack.

  • Test and troubleshoot ticket issues and create or find solutions.

  • Monitor, test, create and deploy enhancements for all the systems being utilized within OMCI, these systems included but are not limited to:

    • G-Suites, Slack, Freshdesk, Monday.com, Payworks HRIS, Callture

  • Follow, create or recommend enhancements for IT infrastructures, systems, strategies, procedures, data protection and policies as well as cyber safety protocols. 

  • Analyze business requirements by communicating with key stakeholders across the organization to develop solutions for IT needs. This includes but not limited to creating partnerships with system providers to fulfill the IT needs of the business.

  • Assess new hardware and software systems and develop test strategies to ensure it complies with OMCI’s data protection policy and procedures as well as cyber safety protocols.

  • Troubleshoot new and recurring hardware and software issues that affect the whole organization or key individuals, research and provide solutions.

  • Create and provide training to the Informations Technology Team.

  • Stay up-to-date on emerging trends and technologies.


Qualifications & Education Requirements:

  • Between 16-30 years of age.

  • Permanent Resident or Canadian Citizen.

  • Consistent access to a functioning laptop/computer.

  • Require regular and consistent access to a working cell phone with data.

  • Willing to share your ideas among senior management, and open to feedback.

  • Ability to collaborate with several teams at once, managing multiple initiatives simultaneously.

  • Ability to work within teams and autonomously.

  • Require regular and consistent access to a working cell phone with data.

  • One to three years of experience in the following:

    • HTML, CSS, PYTHON, JAVA, C+, C++, JQUERY

    • Call centre or customer service environment.

  • Working knowledge of various social platforms such as, but not limited to:

    • Facebook, Twitter, Instagram, Snapchat, Spotify

  • Working knowledge of various content management platforms such as, but not limited to:

    • Wix (Preferred), WordPress, Squarespace

  • Knowledge and ability of the following systems, but not limited to:

    • G-Suites, Slack, Freshdesk, Monday.com.

  • Communication skills including faxing, how to speak properly on a phone, taking messages, emailing, following up, reading instructions, debriefing, note-taking, copying.

  • Must create a work plan and adhere to strict deadlines, coordinate meetings and presentations, and have excellent organizational skills.

Preferred Skills:

  • Communications:

    • Excellent written and verbal communication

    • Proofreading, Copy, Editing

    • Ability to keep calm and problem solve while managing and leading a team. 

    • Ability to communicate and participate in video conference meetings.

  • Interpersonal & Teamwork

    • Personable demeanour

    • Outstanding organization skills (Meeting coordination, Event planning, Publication scheduling)

    •  Ability to work with a variety of personalities in a creative fluid environment

  • Decision Making

    • Prioritization

    • Meeting deadlines

    • Critical thinking skills

    • Active problem-solving skills

Other Skills & Requirements:

Information Technology Technical Skills Scale: Level 1 - Fundamental Awareness | Level 2 - Novice | Level 3 - Intermediate | Level 4 - Advanced | Level 5 - Expert 



Level 1 - 2 Microsoft Office 

Level 1 - 2 HTML, JAVA, PHP, C+, C++, PYTHON, JQUERY

Level 1 - 2 Customer Service Experience 

Level 1 - 2 IT Knowledge and Support

Level 1 - 2 Webmail Services

Level 1 - 2 VIOP/IP Phones

Level 2 - 3 Adobe Suite 

Level 2 - 3 Slack, Monday.com, Payworks

Level 2 - 3 Google Suite 

Level 2 - 3 Callture, Zoiper, Telephone Systems

Level 2 - 3 Computer/Network Routing

Level 2 - 3 Cloud Based Softwares






 
 
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