Guest Service Manager (GSM)

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A & R Hospitality Group is looking for a Front Office Manager (FOM) who can provide effective leadership  and outstanding customer service. 

About A&R Hospitality Group

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com

The Front Office Manager works at the front desk of the hotel and provides leadership to the Front Desk and Breakfast team members as well as service to hotel guests and clients. The FOM reports to the General Manager and supervises all Front Desk and Breakfast activities, inventories, and schedules, greets and checks in arriving guests and checks out departing guests. The FOM performs all duties assigned by the General Manager including Manager on Duty when the General Manager is not on property. Additionally, the FOM provides excellent supervision to the team members, customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. 

We are in search of qualified candidates who can excel at the following: 

Always maintain a professional appearance. 

Supports the General Manager in all daily operations of the hotel. 

Participate in hiring, training and accountability for Front Desk and Breakfast associates. Take the lead in all guest complaints and ensure they are handled in a timely manner with a positive resolution. 

Communicate effectively with support departments to optimize hotel operations.

Responsible for preparing and reconciling cash deposits. 

Motivate and develop associates. 

Anticipate guest needs to have superior guest service. 

Maintain confidentiality and security of proprietary company information and guest information. 

Ability to work in a high-paced environment with the ability to shift and manage multiple priorities. 

A&R offer competitive benefits:

Competitive pay

Paid vacation time

Hotel discounts 

Employee Assistance Program

Paid training 

Medical/Dental/Vision Insurance 

Supplemental Insurance Available 

Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to 

race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


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