all customer service professionals!
with experience providing world-class customer service in the HVAC industry?
work in a fast-paced service environment, while remaining customer-focused?
be who we’re looking for!
benefits include… 100% Company Paid Employee Healthcare, Dental, Vision,
Disability, 401(k) with Company Match, Holiday, Vacation, and Job-Related
Mechanical we offer commercial and institutional HVAC, electrical, and
plumbing services throughout the entire Southwest Florida region. Our areas of
expertise range from hospital/healthcare, school systems & universities,
hospitality, and commercial facilities.
result of continued growth and success, we are looking for a Service
Coordinator to join our team! As a member of our team, you can look forward
to a culture that supports teamwork, cultivates a healthy work environment, and
affords an opportunity for unlimited career growth.
monthly, weekly, and daily work schedules for Service Technicians to assure
customer commitments are met
Service Technicians to meet the schedule making modifications on an on-going
basis, as new service requests are received
with customers as needed for incoming service requests and status updates.
with warehouse management to ensure customers are provided with up-to-date lead
times on parts that have been ordered
all customers with "Parts Pending" status as parts are received for
support to assure a timely flow of all materials, tools, test equipment and
paperwork to all Service Technicians to fulfill customer requirements
work orders from beginning to final review to include technician’s hours, and
service call resolutions
an average of 50 service calls per day
customer complaints to ensure that problems are resolved in a timely manner with
the best solution possible
office duties: filing, incoming and outgoing mail, order office supplies
administrative support to team members as needed and assist in team members
a positive attitude and a high level of personal credibility and integrity with
customers, management, and co-workers
school diploma, or equivalent
years of experience in customer service and dispatching
experience working in the HVAC industry is preferred
to work in a fast-paced team environment
be able to multi-task
strong customer service skills
strong computer skills
written and verbal communication
you consider a career with United Mechanical and look forward to receiving your