and ACE Casinos were recently acquired by a new ownership group and is
undertaking a transformation and modernization of its casino businesses located
in Calgary and Red Deer. We are an Alberta-based, family-owned business looking
to grow our casino’s team. Our current locations include Cash Casino Calgary,
Cash Casino Red Deer and ACE Casino Calgary.
We are currently constructing a brand new 72,000 sq ft casino at the
Calgary International Airport that is expected to open in October 2022!Reports To
The Slot Ambassador Host will report to VIP
The Slot Ambassador Host under the direction
of the VIP Slot Ambassador will be responsible for looking after our VIP slot
guests and ensuring that all their needs are met.
They must have exemplary customer service
skills. They provide superior service to our VIP’S, knowing guests by their
names, likes and dislikes, dining and entertainment and favourite sports games.
Most importantly knowing the slot machines our guests like to play and which
ones our guests would like to see.
The Slot Ambassador Host must maintain a
professional and welcoming demeanour at all times. Always greeting guests with
a smile as well as being impeccably groomed.
The Slot Ambassador Host will be responsible
for maintaining repeat business from current list of VIP Guests as well as
recruiting new guests to the casino.
Responsibilities and Duties
Market the services of the casino to existing and prospective
Introduce the players on new games and programs, and events of the
Cater for the needs of the players while they are within the
Send emails or place calls to players to promote the image and
services of the casino
Execute promotions and progress of the loyalty programs organized
by the casino
Track players visitations and average bets
Determine the level of comps to be given to any player
Oversee service delivery to the players
Ensure players are satisfied with the services provided by the
Listen to complaints and concerns of clients and get them resolved
Book reservations for the casino’s valued customers
Coordinate all special events organized by the casino towards
attracting new clients
Assist with offsite casino promotions
Draft and distribute periodic or daily report to the casino’s
Must be able to work flexible hours between Ace Blackfoot and Ace
Must be available for weekends and night shifts
Ambassador will also work closely with the Guest Services representatives, Slot
Supervisors, Slot staff, and food and beverage to ensure all VIP
requests are met.
Education and Experience
· Previous slot attendant experience and a current AGLC gaming
licence is required
· Current in in AGLC Proserve and Protect
· AGLC Phase 1 requiredGrade 12 or diploma required
· Criminal background check required.
· AGLC lottery training required.
Skills and Abilities
· Proficient in Microsoft Excel and Microsoft Word
· Proficient in data entry for Loyalty programs and VIP customer
· Able to multitask Able to lift up to 50 lbs
be able to work all shifts, including evenings and weekends.
Mainly YYC Airport location with some work at Ace Blackfoot