effectively responding to incoming calls and to guest requests received through
the call center and for effectively completing outbound calls in accordance
with established policies and service standards.
Interacts with callers
with professionalism by answering questions, routing calls appropriately,
handling complaints, providing and recording relevant information, escalating
issues when circumstances dictate and issuing follow up calls when needed. Works
with the hotel reservation computer system to maintain up-to-the-minute
accurate reservation information on all guests. Meets established performance goals and metrics to ensure
departmental success and customer satisfaction.
customer data and processes comps for hotel. Ensures
compliance with all regulatory controls and the Pennsylvania Gaming Control
school diploma or equivalent. Six months
of related experience. Must qualify for and
maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved
Responsible Gaming Program.
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled