Sales Manager– FAO Schwarz Flagship Store
Schwarz is looking for a dynamic Sales Manager who can help manage our NYC
Flagship Store. FAO is over 150 years
old and our iconic Rockefeller Center store serves millions of customers each
year. Join our team and be part of one
of the leading toy brands in the world and grow with us. You will be part of our store management team
with the opportunity to have a large impact.
Sales Manager is responsible for the daily management of the store alongside
the rest of our management team. You
will report to our Store Director and assist with employee management,
merchandising, customer service and ensuring the store achieves its daily sales
goals. You will assist in training and developing our sales team so the team
provides a world class experience for FAO guests
Story so far Founded in 1862, F.A.O Schwarz is one of the oldest and most
iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a
marvelous, bountiful emporium full of extraordinary, one-of-a-kind toys from
all over the world. His dream became a reality, and as one of America’s oldest
brands, we have provided this wonder to families for more than 150
Vision is that we passionately curate an ever-evolving World of Wonder brought
to life through our extraordinary people, experiences and products to create
everlasting memories for all.
drive quality and innovation, offering one-of-a-kind playthings and creating
cherished memories for generations of children. We are more than a toy
store. We are a place where toys come to life.
have mastered the art of showmanship and grand merchandising, and we are
pioneers of crafting the concept of in-store experiences which are driving the
future of retail today.
Passion - Do what you
love and love what you do.
Engaging - Make
the first move.
Integrity - Do
the right thing, even when no one is looking.
Support each other, win as a team.
Adaptability - Roll
with the Punches!
Driven - Be
BOLD and go BEYOND.
Accountability - Own
manager is responsible for leading and driving all sales goals and customer
service standards across the store through effective leadership of the store
team. The sales manager is responsible for all merchandising standards, zone
functions and activities and for selling performance. The sales manager will help
ensure the team is properly trained to provide world class experiences to all
Responsibilities and Expectations
value-based leadership, to create and maintain a positive and engaging team.
FAO Schwarz Mission, “Creating a experience for Guests of all Ages”,
through inspiring communication, integrity and passion for the Brand.
- Drive the
Customer Service culture within the store, by walking the store consistently
and greeting all customers.
coach and train Sales Lead’s in business acumen and executing store standards.
- Serves as
Leader on Duty to coach and motivate Team Members while upholding a culture
that builds exceptional internal and external Guest Experiences. This is
accomplished through in-Store entertainment, Guest Engagement and building an
emotional connection to the brand.
weekly and monthly strategy with leads and follow up on all action items and
impact of actions on individual, team and the organization.
the recruitment, retention and development of a diverse range of talented
- Understands the role and routine
of all direct report to ensure they understand and meet the expectation of
- Execute performance management
conversations with team members as it relates to performance and
- Develop and coach your Leaders to
elevate the skills and expertise of the team.
- Establish a culture of
accountability through clear expectations and performance management.
- Daily walks of all top sellers to
- Maintain communication with store
team members and lead on all events, projects, and planogram changes.
- Drive the selling culture through
coaching and training along with offering to tools that will help them
- Ensure that store is grand opening ready at the beginning of each
- Consistently walk the sales floor engaging with customers and team
- Lead by example while on the sales floor (professional).
others through consistent coaching and feedback while driving productivity
and morale of the team.
- Ensure that all zones have the tools to provide amazing customer
- Follow up on store appearance, in-stock issues and other tasks
that need immediate attention.
- Delegate tasks to team
members and follow up to ensure proper completion.
- Ensure that all returned saleable products are returned to the
- Ensure all demos are in place and operating as scheduled.
- Ensure that all events are prepped effectively.
- Routine check in’s with Facilities and loss prevention.
- Routine checks of bathrooms and other facilities.
- Have knowledge of team members schedules and appropriate zones.
- Store walk with Operations Lead/Manager before opening.
- Handles all escalated issues.
- Conduct Grandstands (Opening/Closing).
- Manage communication for replenishment.
- End of day recap and walk.
The job description and
other aspects of the job listed on this job posting should not be construed to
contain every function/responsibility that may be required to be performed by
an associate in this job. Associates are required to perform other related
functions as assigned.
- Minimum 5
years of Sales in retail environment.
collaboration, communication, time management, adaptability, drive for results,
influence for impact, analytical, and interpersonal skills.
critical thinking and problem-solving abilities.
knowledge of inventory and shrink mitigation shortage and investigation.
to move and/or lift push and pull over 25 pounds.
- A sense
of whimsy, a nostalgia for toys, and a fondness for the FAO Schwarz brand.
ability to lead and remain positive, resilient, adaptable, and succeed in a
fast paced, public facing retail environment.
- Must be
able to work, days, nights and weekends.
- A BIG Smile!
Why You Should Work for Us
encourage a sense of whimsy, wonderment, play, and an engaging and theatrical environment.
are never treated like a number or task; you’ll look forward to
coming to work every day to see your friends.
opportunities are everywhere.
Schwarz is an equal opportunity employer and
complies with all applicable federal, state, and local fair employment
practices laws. FAO Schwarz strictly prohibits and does not tolerate
discrimination against employees, applicants, interns, or any other covered
persons, on the basis of age, race, color, religion, creed, national origin
including ancestry, ethnicity, sex including pregnancy, gender identity, and
transgender status, gender, physical or mental disability, including gender
dysphoria and similar gender-related conditions, alienage or citizenship
status, military status, including past, current, or prospective service in the
uniformed services, genetic information, predisposing genetic characteristics,
marital status, partnership status, domestic violence victim status, familial
status, actual or perceived sexual orientation, unemployment status, caregiver
status, credit history, salary history, or any other category protected by
applicable federal, state and local laws, with respect to hiring, promotion,
discipline, firing, compensation, benefits, or other terms, conditions or
privileges of employment.
need a reasonable accommodation in the application or hiring process, or during
the course of your employment, please contact Site Human Resource Manager or
Flagship Store Director at email@example.com.