Patient Services Representative
Patient Services Representative is responsible for greeting patients with a
smile, answering the phone, entering information into the database, and general
clerical and hospitality duties. In this position, it is imperative you are
able to consistently maintain a pleasant, professional demeanor and make
patients always feel welcome. Ability to multi-task is a must.
2-4 years’ relevant experience with financial
Knowledge and skills regarding all general
office equipment including computers, Microsoft Office, telephones, copier, and
Ability to perform multiple tasks
simultaneously, and to prioritize multiple demands effectively.
Exceptional communication skills and customer
service is required.
functions and responsibilities
all internal and external reports as required by Federal/State/Local agencies
in a timely manner.
compliance with all local, state and federal laws, regulations and ordinances.
Participates in onsite inspections by State and Federal Surveyors. Completes
all required ESRD Network, Crown-Web, NHSN, OSHA and Workers Compensations
that the facility’s physical plant, including all equipment housed therein
(whether owned or leased) is adequately maintained as required by Federal law.
Maintain standard service agreements and contracts, e.g. waste disposal,
cleaning, as appropriate.
emergency procedures as necessary.
a general knowledge of all central and chairside equipment and ensure that
routine preventative maintenance procedures are followed.
in all personnel activities, including, but not limited to compliance with
policies and procedures.
quality patient care through implementation of policies and procedures,
including, but not limited to, patient care plans, medical records, quality
assurance, facility audits and monthly infection control audits. Participate in
ongoing training. Coordinated all medical, dietary and social services.
Follow all company policies.
Encourage a work environment which is friendly
Provide patients and their family with a
customer focused, friendly, reassuring, and open environment which encourages
patients to come back to The Colony ER Hospital.
Member of the CODE Team and be an active
participant in Code Blue Training.
duties as assigned.