Sales Support Associate

Calgary, AB Full-time
Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.

With clients of all sizes from coast to coast and more than 400 employees, we currently have an exciting opportunity on our Sales team for the right candidate. Because when it comes to great people, there’s always room for one more.


The Sales Support Associate is the first point of contact for existing and prospective Payworks clients in the Western region as well as the first face that the visitors to our Calgary office will be greeted by. You will use your communication and service skills to assist callers and visitors with professionalism, integrity and a high quality of customer service. In addition, you will provide day-to-day administrative support to the Western region, including managing supply orders and running print jobs. This role will also provide administrative support to the Sales team, including data analysis and reporting, and assist the Implementation team, when required.


  • Comprehensive employer paid benefits for you and your family and excellent pension plan with employer contributions.
  • Plenty of professional development opportunities.
  • Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”. 
  • Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
  • Cool perks – Annual wellness subsidy, Costco membership, fun office environment and events, regularly scheduled fitness classes, and more!


  • Make a great first impression – Payworks takes pride in delivering superior client service to businesses across Canada. You will act as the first point of contact for visitors and clients reaching out to our office, greeting them, answering their calls, responding to or directing their queries and questions as well as conducting preliminary needs analysis.
  • Work with a team – You will support the Western region, by managing supply orders, conducting testing of our on-site printing services and running print jobs as needed. You will work closely with the Sales and Implementation teams to ensure that client and prospect enquires are handled effectively. From providing administrative support to the Sales team and assisting the Implementation team with data entry, to relaying messages and covering short-term absences, you will play a key role in ensuring a smooth client experience. 
  • Manage sales tools – Administration of the value add program for the Western Region will be your responsibility. This includes conducting calls to existing clients, tracking all activity, and funneling leads for additional services to the sales team and providing feedback to the management on call outcomes. In addition, you will maintain up to date sales tools, such as the CRM, and create and maintain reports for tracking and analysis of sales activities, territory analysis, campaign tracking and sales summaries on behalf of the team.
  • Enhance your career – We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. We will provide a solid training experience to set you up for success!


  • Excellent oral and written communication skills.
  • Ability to effectively manage incoming and outgoing calls in a professional and polite manner.
  • Working knowledge in CRM software and Microsoft Office with proficiency in Word and Excel.
  • Demonstrated problem-solving and decision-making ability.
  • Is personable and has the ability to work independently while demonstrating resourcefulness in the use of available tools and support resources.
  • Strong attention to detail, time management and organizational skills with focus on customer centricity. 
  • Post-secondary education in a business program or any related field.


  • Previous experience in retail, banking, sales or customer service.

We are proud to support a Flexible Work Plan that allows employees, in collaboration with their leader, to choose the work location that best suits their work and lifestyle. The Sales Support Associate reports into the Payworks office in Calgary, however has the option to work in the office or on a hybrid work model.

Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.

Please visit our careers page to see more job opportunities.

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