Slots Attendant

The Position 

This is a great opportunity to join Cash Casino as a Slot VIP Attendant.  The position is based in Calgary.  We are looking for an?exceptional?employee who goes the extra mile in Customer service to be the New VIP?Attendant?for our New slot?room. 

Job Description 

Be familiar with the basic operation of each game and provide assistance and information to patrons regarding game rules and casino rules. 

Perform TITO paper (slots) and ticket stock (VLT) refills, clear paper jams, clean gaming terminal screens and button panels, and report gaming terminal malfunctions and maintenance requirements to supervisor, or manager. 

Call supervisor for any patron disputes. 

Payout hand pays and cancel credits to patrons; ensure the machine payout is correct, that the correct patron is being paid and that the machine is reset. 

Ensure the customer is informed of any remaining credits to be played or cashed by the customer. 

Ensure duties are performed in accordance with AML procedures. 

Greet and acknowledge customers in a professional, respectful, and courteous demeanor always. 

Be alert, efficient, enthusiastic  and provide good customer service. 

Assist with the overall cleanliness of the casino (i.e. picking up empty glasses, throwing away trash, pushing in chairs). 

Be aware of upcoming events and talk to Patrons about upcoming events. Know where to find and provide information. 

Being aware of surroundings. 

Being courteous to fellow employees and don’t get in the way of other employees completing their required duties. 

Communicate with Supervisor on AML customers and all suspicious transactions. 

Requirements 

Must have Pro-Serve (course available through AGLC). 

AML Certification.  

Must be 18 years of age. 

Have knowledge about different types and manufacturers of slot machines. 

Be able to submit a clear criminal record check and submit a current AGLC registration gaming license. 

Acquire the “Responsible Gambling” Certification for Slot Machines & VLT’s (These courses can be achieved through the AGLC website at no cost). 

Ability to utilize the slot computer system as well as working knowledge and ability to use Outlook, Word and Excel.  

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Strong leadership and communication skills with ability to maintain good rapport between all departments and ownership. 

Ability to perform basic repair work on machines if needed.  

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position.  

Accept responsibility for own actions.  

A passion for providing excellent service and full alignment with the organization’s vision. 

Strong willingness to learn about guest needs and wants.  

Working Conditions: 

Essential duties involve working with large numbers of people in an indoor environment and handling slot pulls. This position requires physical exertion including:  

Lifting up to 50 lbs. 

Climbing stairs, bending, crouching, lifting, pulling, pushing, twisting, stretching, and turning. 

Frequent walking and standing. 

Potentially interact with confrontational and/or potentially angry people.  

This role requires a clear criminal record check. 

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