Slots Supervisor

Responsibilities:

• The Slot Supervisor reports to the Senior Slot Supervisor for supervision of the gaming terminal operation.
• Ensure that gaming terminal personnel perform their described duties.
• Settle patron disputes based on technical recommendations.
• Ensure hand pays are made to jackpot winners.
• Initiate/witness jackpot wins and promote slot events.
• Conduct inquiries into patron claims or complaints and request a Technician when required.
• Ensure the Senior Slot Supervisor and AGLC are advised immediately of suspected theft or illegal activity.
• Process and pay TITO tickets over a value of $5,000.00.
• Perform duties of a slot cashier when required, floor attendant as well as covering staff breaks.
• Complete discrepancy reports.
• Ensure duties are performed in accordance with AML procedures.
• Unload and reload ATM’s and TRK’s.
• Complete balance of ATM’s and TRK’s.
• Count, verify and balance the Vault.
• Run at participating in Slot promotions.
• Payout of jackpots exceeding $10,000.
• Monitor and initiate all Slot Department initiatives including overseeing large winnings and ensuring the cage is running efficiently.
• Resolve guest disputes, machine malfunctions (in conjunction with AGLC), and resolve team member issues. See each issue through to its conclusion and keep clear communication with the Slot Supervisor.
• Report all operational issues to the Slot Supervisor or Slot Manager.
• Promote and maintain the highest levels of integrity and customer service.
• Ensure the Slot Department is operating efficiently and successfully in all areas.
• Ensure proper implementation of established policies and procedures.
• Work with security to ensure slot pulls are done safely and efficiently.
• Work with Supervisor to complete schedules and to schedule employee vacation time.
• Ensure outstanding guest service by responding promptly to guest needs and requests for service.
• Build team spirit through positive reinforcement and recognizing excellence in the workplace. Focus on resolving conflict and maintaining confidentiality.
• Continuously work to improve processes and service.
• ·         Develop and mentor slot department’s team members, provide support, expertise, and motivation to all slot positions.

Qualifications:

• Strong leadership, organizational and customer service skills
  
• Customer service is paramount
• Criminal Record Check and current AGLC registration gaming license.
• AML Certification
• Acquire the “Responsible Gambling” Certification for Slot Machines & VLT’s (These courses can be achieved through the AGLC website at no cost).
• Working knowledge and ability to use Outlook, Word and Excel.
• Strong leadership and communication skills with ability to maintain good rapport between all departments and ownership.
• Professional demeanor and ability to approach situations in a tactful manner.
• Ability to work calmly under pressure and treat others with respect regardless of their status or position.
• Accept responsibility for own actions.
• A passion for providing excellent service and full alignment with the organization’s vision.
• Strong willingness to learn about guest needs and wants.

Working Conditions:

• Essential duties involve working with large numbers of people in an indoor environment. This position requires physical exertion including:
• Lifting up to 50 lbs.
• Climbing stairs, bending, crouching, lifting, pushing, pulling, twisting, stretching, and turning.
  
• Frequent walking and standing.