Slots Supervisor

Cash & Ace Casinos Calgary, AB $20.00 par heure
Partager :

Responsibilities:

  • The Slot Supervisor reports to the Senior Slot Supervisor for supervision of the gaming terminal operation.
  • Ensure that gaming terminal personnel perform their described duties.
  • Settle patron disputes based on technical recommendations.
  • Ensure hand pays are made to jackpot winners.
  • Initiate/witness jackpot wins and promote slot events.
  • Conduct inquiries into patron claims or complaints and request a Technician when required.
  • Ensure the Senior Slot Supervisor and AGLC are advised immediately of suspected theft or illegal activity.
  • Process and pay TITO tickets over a value of $5,000.00.
  • Perform duties of a slot cashier when required, floor attendant as well as covering staff breaks.
  • Complete discrepancy reports.
  • Ensure duties are performed in accordance with AML procedures.
  • Unload and reload ATM’s and TRK’s.
  • Complete balance of ATM’s and TRK’s.
  • Count, verify and balance the Vault.
  • Run at participating in Slot promotions.
  • Payout of jackpots exceeding $10,000.
  • Monitor and initiate all Slot Department initiatives including overseeing large winnings and ensuring the cage is running efficiently.
  • Resolve guest disputes, machine malfunctions (in conjunction with AGLC), and resolve team member issues. See each issue through to its conclusion and keep clear communication with the Slot Supervisor.
  • Report all operational issues to the Slot Supervisor or Slot Manager.
  • Promote and maintain the highest levels of integrity and customer service.
  • Ensure the Slot Department is operating efficiently and successfully in all areas.
  • Ensure proper implementation of established policies and procedures.
  • Work with security to ensure slot pulls are done safely and efficiently.
  • Work with Supervisor to complete schedules and to schedule employee vacation time.
  • Ensure outstanding guest service by responding promptly to guest needs and requests for service.
  • Build team spirit through positive reinforcement and recognizing excellence in the workplace. Focus on resolving conflict and maintaining confidentiality.
  • Continuously work to improve processes and service.
  • ·         Develop and mentor slot department’s team members, provide support, expertise, and motivation to all slot positions.

Qualifications:

  • Strong leadership, organizational and customer service skills
  • Customer service is paramount
  • Criminal Record Check and current AGLC registration gaming license.
  • AML Certification
  • Acquire the “Responsible Gambling” Certification for Slot Machines & VLT’s (These courses can be achieved through the AGLC website at no cost).
  • Working knowledge and ability to use Outlook, Word and Excel.
  • Strong leadership and communication skills with ability to maintain good rapport between all departments and ownership.
  • Professional demeanor and ability to approach situations in a tactful manner.
  • Ability to work calmly under pressure and treat others with respect regardless of their status or position.
  • Accept responsibility for own actions.
  • A passion for providing excellent service and full alignment with the organization’s vision.
  • Strong willingness to learn about guest needs and wants.

Working Conditions:

  • Essential duties involve working with large numbers of people in an indoor environment. This position requires physical exertion including:
  • Lifting up to 50 lbs.
  • Climbing stairs, bending, crouching, lifting, pushing, pulling, twisting, stretching, and turning.
  • Frequent walking and standing.
OU
 
 
En cliquant sur le bouton, j'accepte Conditions d'utilisation et Politique de confidentialité de GetHired
 
Propulsé par GetHired.com | Conditions d'utilisation | Politique de confidentialité