Banquet Server

Position Type: Term

Number of Positions: 10

Start/End Date: November 09, 2024 to June 01, 2025

Job Rate: $18.63

Location: (MIP) Fort McMurray, Alberta

CUPE INTERNAL POSTING DATE: October 31, 2024

CUPE INTERNAL POSTING CLOSING DATE: November 07, 2024

Requisition #: 2021553 

Please Note: The job posting will remain active until the position has been filled. Both internal and external applications are accepted after the above-posted internal closing date.

This position is covered by the terms & conditions of the CUPE 1505 Collective Agreement.

About Us:

At the Regional Recreation Corporation (RRC) everything starts and ends with our vision: Together we create community.

Imagine a place where you are part of a vibrant & collaborative team whose purpose is to inspire the community to gather, play and connect?

If you are never one to sit still, and you want to be a part of creating positive and memorable experiences for others then come join our Banquets team at the RRC!

We are an organization that strives to provide Excellent Service, Innovative Experiences, Meaningful Connections, Social Commitment and Pride in Accountability.

We are focused on deepening our commitment to Equity, Inclusion and Diversity and creating a respectful workplace!

Our 2023 Annual Report showcases how we incorporate our values into our work as we create community together.

Like all great organizations we strive to hire the best, we value integrity, passion, respect, inclusivity, and collaboration. Our culture is part of our DNA and is also part of what makes the RRC a great place to work!

We Offer Great Benefits & Perks – We Take Care of Our People

• Competitive Hourly Wage
• Employee Assistance Program
• Membership & Facility Pass Options
• Team Celebrations
• Recognition Programs incl: Scholarship Program
• Staff Discounts 

Your Role 

Reporting to the Food and Beverage Supervisor and Team Lead, the Banquet Server is committed to providing the best possible guest experience for patrons while dining at the RRC outlets. This scope includes food and beverage service for banquets and catering, in addition to stadium and special event concessions. Through consistent quality service, teamwork, and passion, the Banquet Server will positively contribute to the facility’s reputation of providing a memorable experience for all guests.

Your Responsibilities

• Accountable for providing service that meets industry best-practices and exceeds the expectations of RRC guests
• Demonstrate full knowledge of banquet operations, including varying table service setups, food lines and equipment
• Understand banquet event orders, following specifications for set up and service requirements
• Ensure all required dinnerware, glassware, cutlery, linen and equipment are prepared for events
• Knowledgeable of table service etiquette
• Serve and replenish food and beverages for assigned event
• Anticipate and understand the guest’s needs through attentive and engaging service
• Clear banquet rooms and re-set for following day
• Ensure cleanliness of all food and beverage areas exceeds expectations through adherence with sanitization and cleaning procedures
• Maintain inventory and par levels of food and beverage areas to ensure guest satisfaction
• Knowledgeable and efficient operation of Point of Sale (POS) system and payment processes, including daily cash outs and troubleshooting when applicable
• Consistently offer professional, personable and friendly service to all guests
• Follow food and beverage safety policies when handling food and beverage
• Health and Safety conscious and actively involved in maintaining a safe work environment
• Complete all duties as listed in opening and closing procedures
• Complete other assigned responsibilities as required

Qualifications: Education & Experience

• Valid ProServe Certification
• Must have a minimum two (2) years’ experience in high volume and/or full-service hospitality operation
• Valid ProTect Certification is an asset
• High School Diploma or GED Equivalency is an asset
• Food Safe Certification is an asset
• Previous fine/casual dining experience and wine knowledge is an asset
• First Aid/CPR/AED Certification is an asset
• Must be at least 18 years of age

Qualifications:  Knowledge, Skills & Abilities

• Must be passionate about guest experience
• Must be energetic, outgoing, reliable and punctual.
• Proven ability to work under pressure, maintaining service levels, efficiently following direction from Team Lead
• Requires good communication skills, both verbal and written
• Must possess basic computational ability and computer skills
• Must have a working knowledge of types of banquet set-ups, capacities, etc.
• Must have good interpersonal and guest interaction skills
• Must have good organizational skills
• Promote and work in a team orientated environment
• Possess a willingness to learn and be constantly challenged to grow with the Food & Beverage team
• Familiarity with POS systems and payment processing

 Other Requirements

•          Criminal Record Check 

Working Conditions

• This position requires a flexible schedule including statutory holidays, early morning, late night, and weekend work
• This position involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
• When working indoors, temperature generally is moderate and controlled systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for a few minutes to an hour
• Must be able to walk and stand for long periods of time. Length of time of these tasks may vary from day to day and task to task
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
• This position may include heavy lifting of supplies and equipment up to 50lbs, with the ability to bend, squat and frequently lift 25lbs
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

Safety

All employees are responsible and accountable for Regional Recreation Corporation’s health and safety policy. All employees at every level should be familiar with the requirements of the Alberta Occupational Health and Safety legislation as it relates to their work processes.

The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.  These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.  

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue through the selection process will be contacted.

The RRC is an equal opportunity employer and values diversity, equity, and inclusion.   We will gladly provide accommodations upon request for applicants with any barriers and/or disabilities during the recruitment process.  We appreciate all candidates who apply for this position; though only those selected for an interview will be contacted. 

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