Technical Support Representative
Exciting Career Opportunity at
RFNOW – Technical Support Representative
Location: Remote or Virden, MB
Employment Type: Full-time
Are you a tech-savvy problem solver who enjoys helping people? RFNOW is looking for a Technical Support Representative to join our team! this role offers the chance to provide expert assistance to our valued internet subscribers and make a real impact every day.
What You’ll Do:
- Respond to customer inquiries via phone, email, and chat about internet connectivity problems.
- Diagnose and troubleshoot a wide range of technical issues related to internet service, including network configuration, modem/router setup, and Wi-Fi connectivity.
- Walk customers through step-by-step solutions to resolve their internet-related problems.
- Configure and troubleshoot email clients and assist with email-related issues.
- Perform remote diagnostics and repairs on customer equipment when possible.
- Send complex technical issues to our internal teams for backup.
- Maintain accurate records of customer interactions and technical solutions in our ticketing system.
- Stay up to date with the latest internet technologies and ISP services.
- Provide information about ISP products and services to customers.
What You Bring:
- Proven experience in technical support, preferably in an ISP or telecommunications environment.
- Strong knowledge of internet protocols, networking concepts, and troubleshooting methodologies.
- Familiarity with various operating systems (Windows, macOS, Linux) and mobile platforms. Experience with remote desktop applications and help desk software.
- Excellent problem-solving and analytical skills.
- Outstanding verbal and written communication abilities.
- Patient and empathetic approach to customer service.
- Ability to explain complex technical concepts in simple terms.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
Preferred Qualifications:
- Associate’s degree in information technology, Computer Science, or related field; Bachelor's degree preferred.
- Relevant technical certifications (e.g., CompTIA Network+, CCNA).
- Experience with VOIP, IPTV, and fiber optic internet technologies.
Join a team that values innovation, customer service excellence, and continuous learning. At RFNOW, every connection matters—especially the ones we make with our customers and our team.
Why Join RFNOW?
- Competitive salary and benefits package
- Opportunities for professional growth and career advancement
- Collaborative and supportive work environment
- The chance to positively impact communities by connecting businesses and residents to reliable telecommunications services
If interested, please visit the careers page of our website at www.rfnow.com/careers.
RFNOW Inc. is an equal-opportunity employer. We welcome applications from people from all backgrounds and capabilities. Applicants are welcome to request necessary accommodations throughout our employment process.
About RFNOW Inc.
RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com