Technical Support Representative

Exciting Career Opportunity at RFNOW – Technical Support Representative
Location: Remote or Virden, MB
Employment Type: Full-time

Are you a tech-savvy problem solver who enjoys helping people? RFNOW is looking for a Technical Support Representative to join our team! this role offers the chance to provide expert assistance to our valued internet subscribers and make a real impact every day.

What You’ll Do:

• Respond to customer inquiries via phone, email, and chat about internet connectivity problems. 
• Diagnose and troubleshoot a wide range of technical issues related to internet service, including network configuration, modem/router setup, and Wi-Fi connectivity.
• Walk customers through step-by-step solutions to resolve their internet-related problems.
• Configure and troubleshoot email clients and assist with email-related issues. 
• Perform remote diagnostics and repairs on customer equipment when possible. 
• Send complex technical issues to our internal teams for backup. 
• Maintain accurate records of customer interactions and technical solutions in our ticketing system. 
• Stay up to date with the latest internet technologies and ISP services. 
• Provide information about ISP products and services to customers. 

What You Bring:

• Proven experience in technical support, preferably in an ISP or telecommunications environment.
• Strong knowledge of internet protocols, networking concepts, and troubleshooting methodologies.
• Familiarity with various operating systems (Windows, macOS, Linux) and mobile platforms. Experience with remote desktop applications and help desk software.
• Excellent problem-solving and analytical skills.
• Outstanding verbal and written communication abilities.
• Patient and empathetic approach to customer service.
• Ability to explain complex technical concepts in simple terms.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Preferred Qualifications:

• Associate’s degree in information technology, Computer Science, or related field; Bachelor's degree preferred.
• Relevant technical certifications (e.g., CompTIA Network+, CCNA).
• Experience with VOIP, IPTV, and fiber optic internet technologies.

Join a team that values innovation, customer service excellence, and continuous learning. At RFNOW, every connection matters—especially the ones we make with our customers and our team.

Why Join RFNOW?

• Competitive salary and benefits package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• The chance to positively impact communities by connecting businesses and residents to reliable telecommunications services

If interested, please visit the careers page of our website at www.rfnow.com/careers.

RFNOW Inc. is an equal-opportunity employer.  We welcome applications from people from all backgrounds and capabilities.  Applicants are welcome to request necessary accommodations throughout our employment process.

About RFNOW Inc.

RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com