Tenant Support Coordinator (Relief)

Position Description

Department: Facilities

Reports to: Supervisor, Facilities and Tenant Support

Location:  Hamilton, ON

Hours of Work:  0-14  hours per week (must be available weekdays,  weekends, evenings and nights) 

• Provides guidance and education on Landlord and Tenant Act to residents of the Putman Apartment Building;
• Work in cooperation and alongside front desk staff, Developmental Services Staff, YWCA Hamilton staff, including assigned Program Supervisor, full time, part-time and relief team members;
• Works with tenants in addressing issues or conflict in order to minimize the risk of eviction;
• Works as liaison between tenants and other departments within the organization such as Maintenance, Front Desk, Gender-based Violence Counselling and others;
• Identifies needs for support for tenants and provides referrals either internally or with other organizations and supports in the community;
• Works collaboratively with tenants (including children) in the areas of housing, legal, education, employment and mental health to establish and maintain a plan to assist them with a safe and effective path to independence;
• Conducts check ins of tenant needs and safety plans;
• Identifies needs for support on trauma and the dynamics of gender-based violence and refers to appropriate supports internally or in the community;
• Works within general rules, procedures and standards, referring issues or problems to manager;
• Keeps records on day to day happenings, enters client information/daily events into an electronic data information system for reports and statistics;
• Maintains appropriate record keeping and reporting in accordance with YWCA Hamilton policies and procedures, and department specific procedures;
• Communicates, advocates and collaborates with community agencies (e.g. courts, legal services, housing) to provide resources and referrals to tenants;
• Offers life skills programming, crisis intervention, supportive counselling, referrals and advocacy; • Provides programming and co- facilitates group workshops (e.g. organizing, safety plans, anger management);
• Maintains high level of confidentiality when working with sensitive and personal client, employee and contract information;
• Nurtures and forms meaningful internal and external working relationships and partnerships;
• Ensures compliance with all YWCA Hamilton policies and procedures;
• Supports YWCA Hamilton mission, vision and values;
• Performs other duties as required.

WORKING CONDITIONS:

• Required to be available for weekday, weekend and evening shifts as required to support tenant needs;
• Regularly works in emotional charged situations requiring resolution;
• Work environment may be hostile at times.

Qualifications

• Completion of 2 years’ college diploma in social work or human services or equivalent experience;
• 1 to 3 years’ experience working with crisis management, homelessness and violence against women settings or in residential apartment management;
• Working knowledge of the Child and Family Services Act and Landlord Tenant Act;
• Knowledge of harm reduction frameworks and strategies; Naloxone training an asset;
• Experience in trauma informed care, and individual and group programming;
• Knowledge and experience in safety planning relation to gender based violence and mental health;
• Experience in navigating conflict resolution through facilitated mediation and restorative practices an asset;
• Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost;
• Must be able to work from a feminist, anti-racist/anti-oppressive perspective;
• Ability to work a variety of hours including evening and weekends as needed;
• Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
• Food Handler’s, NCI, and ASIST certificates an asset;
• Knowledge of social housing practices and applicable legislation;
• Experienced with housing stability, eviction prevention and housing first principals;
• Bilingual English/French or other languages is an asset.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disAbilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. 

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