Host

Position Summary

The Seating Coordinator (Host) provides warm, friendly, and immediate greetings to guests at the door. Seats and presents clean menus to guests in a friendly, professional, and efficient manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Greeting, seating, and presenting menus to guests
• Treating guests in a manner to ensure their expectations are exceeded
• RESY reservations and seating program
• Observing tables and keeping track of clean, dirty, and occupied tables
• Taking the guest information and quoting wait time to guests accurately when tables are not immediately available
• Cleaning, organizing, and stocking menus at host area
• Answering phone and answering questions concerning the menu and restaurant
• Interacting with guests coming in and as they leave, ensuring a positive dining experience
• Filling to go orders, if applicable
• Maintaining restrooms throughout the shift
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Excellent communication skills (verbally interacts with management, servers, team members, and guests)
• Must be able to read, write, and determine wait time based on Essence Restaurant Group protocol
• Must visually scan restaurant for clean, unoccupied tables
• Strong organizational skills and ability to multi-task
• Knowledge of workplace safety procedures

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• While performing the duties of this position, the employee is continuously standing during the entire shift.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• The employee is frequently required to walk; sit; stoop; bend; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• While performing the duties of this position, the employee is frequently required to wash hands and answer phones.
• The employee with occasionally encounter hazards, including slipping and tripping.
• The noise level in the work environment is usually moderate to high.