Dispensary Sales Floor Lead - One Plant

Position Title: Floor Lead

Reports To: Retail Management

Position Summary: One Plant is creating an educational and inviting atmosphere, where patients and customers can comfortably learn about cannabis and purchase cannabis products at the same time.  This position requires a motivated and detail-oriented candidate to provide the highest levels of customer service in a licensed retail cannabis dispensary.  You will be the first point of contact for customers in the retail space and will educate our customers on product offerings, handle cash transactions, assist with inventory management, comply with State regulations, maintain facility cleanliness, and any other duties assigned by management.  This job operates in a professional retail store environment. This position regularly requires a flex schedule, long hours, nights, weekend work, and holiday availability

We are looking for candidates with PROFESSIONAL cannabis industry experience

Essential Duties and Responsibilities:

• Open/Close Store.
• Oversee showroom floor and manage employee breaks.
• Assist Inventory with delivery intake.
• Help organize back-stock and perform inventory counts.
• Stock product strategically on the showroom floor.
• Manage employee breaks.
• Reconcile end of day report.
• Welcome and greet customers as they enter the store.
• Offer help and provide best-in-class customer service.
• Answer customer questions and concerns.
• Attend to the unique and individual shopping needs of each customer.
• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
• Adhere to all company-wide policies, process, procedures, and requirements
• Maintain a clean, sanitary, and organized work environment.
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures. Model best-in-class service experience that consistently exceeds our customer's expectations.
• Comply with company cash handling policies, procedures, and reporting requirements.
• Accountable for accurately utilized the Point of Sale system.
• Help organize back-stock and perform inventory counts.
• Contribute to a work environment that is positive and compliant with established policies and procedures.
• Organize and replenish stock on the sales floor and ensure the presence of the store is well maintained.
• Comply with all HR policies.
• Cleaning; any time away from your register and you're not restocking make sure the store is always tidy, well merchandised, and properly stocked.
• Report anything unusual, or any major incidents, to management.
• Work as a team to achieve sales goals.
• Other duties as assigned by the management team.

Required Qualifications:

• Applicants must be 21+ years of age
• Regular attendance
• High School Diploma or GED equivalent required
• Must be willing to work all shifts, weekends, and Holidays
• Computer literate; familiarity using POS systems
• Three or more years of experience in retail sales or customer service preferred
• Three or more years of cash handling experience
• Three or more years or leadership experience
• Must be able to pass a background check 
• Must have reliable transportation
• Excellent interpersonal, verbal, and written communication skills
• Best-in-class customer service skills
• Working knowledge of cannabis and cannabis goods available for retail sale.
• Understanding Local, State, and Federal laws, regulations and adhere/enforce DCC regulations
• Strong attention to detail and must have a team-player mentality
• Ability to deal with problems and resolve them in an efficient and professional manner

Job Types:

• Full-time

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Day shift
• Night Shift
• Holidays
• Weekends

Supplemental Pay:

• Tips

Experience:

• Customer Service: 2 years (Preferred)

Work Location:

• One location

Hours per week:

• 30-40

Pay frequency:

• Every other week

Paid Training:

• Yes on the job training

Management:

• VP of Operations
• General Manager

Employees working per shift:

•  8 - 10

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Equal Employment Opportunity Policy:

One Plant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

One Plant is creating an educational and inviting atmosphere, where patients and customers can comfortably learn about cannabis and purchase cannabis products at the same time.  This position requires a motivated and detail-oriented candidate to provide the highest levels of customer service in a licensed retail cannabis dispensary.  You will be the first point of contact for customers in the retail space and will educate our customers on product offerings, handle cash transactions, assist with inventory management, comply with State regulations, maintain facility cleanliness, and any other duties assigned by management.  This job operates in a professional retail store environment. This position regularly requires a flex schedule, long hours, nights, weekend work, and holiday availability.