Inside Sales Support
Scope of the position
Inside Sales Support is responsible for providing technical and administrative support to customers, branch Outside Sales and Counter Sales staff.
Duties and Responsibilities
* Support Outside Sales and Counter Sales staff in the growth of all HVAC-R products
* Provides technical support to both RSL staff and customers.
* Provide equipment selection and job quotes on refrigeration and/or HVAC equipment to assist the sales department in fulfilling customer requirements.
* Compare multiple supplier offerings to provide the best solution for the customer and RSL.
* Answers customer calls and provide information and solutions.
* Participate in staff and customer product training.
* Coordinate and schedule customer orders.
* Maintain records of sales, customer information and requests.
* Provide counter sales support when needed.
* Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
* Practices safe material handling techniques.
* Establish and maintain good working relationships with staff and customers.
* Participate in a call schedule for after-hours customer service.
* Perform other duties as assigned or as required.
Skills and Qualifications
* Possesses excellent customer service skills.
* Have extensive knowledge of supplier websites.
* Ability to do load calculations for HVAC-R systems.
* Must have or be able to obtain a valid Class 5 driver’s license.
* Demonstrates an understanding of effective selling methods.
* Possesses knowledge of HVAC-R systems and the ability to demonstrate and discuss with customers.
* Have a working knowledge and complete understanding on how to process orders, quotes, credits, and backorders on the RSL computer software.
* Understands basic inventory, warehousing and stocking procedures.
* Must be able to handle multiple tasks.
* Works easily with others in a high paced work environment.
* Demonstrates effective communication skills (verbal, written, and listening).
* Be energetic and self-motivated.
* Maintain a business-like manner at all times.