Chef d'équipe terrain – Québec
Position: Field Team Lead - Quebec
Coverage Area: Quebec
Contract Type: Part-Time and Fixed Term Contract (12 - 14 Months)
Bilingual: French and English
Join the Hive – We're Hiring!
Hive Retail Solutions is a retail merchandising and sales agency dedicated to supporting CPG brands across Canada in Grocery, Drug, Mass and the Independent channels. Hive pairs world class analytics with gold standard relationships at retail that results in execution meeting excellence.
WHO WE ARE:
At Hive Retail Solutions, we foster a dynamic, collaborative work environment where our team thrives. We value flexibility, independence, and supporting both personal well-being and professional growth. If you're excited by change, problem-solving, and building meaningful relationships, you'll fit right in!
POSITION OVERVIEW:
The Quebec Field Team Lead is responsible for leading, developing, and optimizing a team of Field Representatives to deliver best-in-class retail execution across a dynamic and high-volume territory. This role plays a critical part in translating client strategy into in-store excellence, driving distribution, visibility, and brand growth within both conventional and specialty retail environments.
As a hands-on operational leader, the Field Team Lead ensures consistent execution against client priorities while fostering a high-performance, accountable, and engaged team culture. This role blends people leadership, operational planning, and client alignment, requiring a proactive, solutions-oriented mindset and a strong presence in the field.
Key Responsibilities:
1. Team Leadership & Development
· Lead, coach, and develop a team of full-time and part-time Field Representatives.
· Conduct regular in-field coaching, ride-alongs, and performance check-ins.
· Foster a high-performance culture aligned with company values and expectations.
· Support recruitment, onboarding, and ongoing training of field team members.
· Provide clear direction, motivation, and recognition to drive engagement and retention.
2. Retail Execution & Performance Management
· Ensure consistent execution of client priorities across all assigned retail locations.
· Set, monitor, and manage KPIs related to distribution, merchandising, and execution quality.
· Analyze performance data and provide actionable insights to improve outcomes.
· Address performance gaps through coaching, development plans, and accountability measures.
3. Territory & Coverage Optimization
· Oversee scheduling, routing, and territory planning to ensure optimal efficiency.
· Maintain a minimum 95% coverage target across the assigned region.
· Continuously identify opportunities to improve route planning and reduce travel inefficiencies.
· Proactively address coverage gaps, turnover, or capacity challenges.
4. Client & Stakeholder Collaboration
· Partner closely with Brand Partner Managers (CSMs) to align on priorities and execution strategies.
· Participate in regular business reviews, providing insights on field performance and opportunities.
· Support the execution of client programs, including POS placement and promotional activities.
· Act as a key feedback loop between the field team and internal stakeholders.
5. Communication & Operational Rhythm
· Lead regular team meetings (monthly priority calls, weekly updates) to align on goals and expectations.
· Deliver consistent brand and program updates to ensure clarity and execution consistency.
· Maintain strong communication across cross-functional teams to support operational success.
6. Field Presence & Continuous Improvement
· Maintain an active presence in the field to stay connected to store-level execution.
· Participate in “Road Days” and new territory launches as required.
· Identify trends, challenges, and opportunities within the retail environment.
· Drive continuous improvement initiatives to enhance team effectiveness and client outcomes.
Required Skills & Experience
· Bilingual (French and English)
· 3-5 years of experience in team leadership within retail, merchandising, or CPG environments.
· Proven experience managing field-based teams and driving performance outcomes.
· Strong understanding of retail operations and in-store execution standards.
· Demonstrated ability to manage KPIs, scheduling, and territory logistics.
· Excellent communication, coaching, and interpersonal skills (in French and English).
· Highly organized with strong time management and problem-solving abilities.
· Proficiency in Google Workspace and field management tools (e.g., Repsly or similar is an asset).
· Valid driver’s license and access to a reliable vehicle.
· Willingness and ability to travel extensively within Quebec.
Core Competencies
- Leadership & People Development
- Results Orientation & Accountability
- Operational Excellence
- Strategic Thinking & Problem Solving
- Communication & Collaboration
- Adaptability in a Fast-Paced Environment
Our Ideal Candidate
· Passionate about retail, CPG, and driving brand success in-store.
· A hands-on leader who leads by example and thrives in the field.
· Self-motivated, proactive, and highly accountable.
· Strong team builder who can inspire, coach, and elevate others.
· Comfortable navigating ambiguity and driving results in a dynamic environment.
Compensation & Benefits
· $26 - $28 an hour
· Mileage reimbursement and cell phone allowance
· Flexible work environment
· Opportunities for career growth and development
· Collaborative, energetic team culture
A FINAL NOTE:
If you are interested in applying for this role, please do so using a Laptop, Computer or Tablet/iPad, as there are screening questions that require a videocam to record answers.
At Hive Retail Solutions, we’re focused on company culture and career advancement. As we grow, so will your role, with new opportunities to make a real impact.
Please visit our careers page to see more job opportunities.
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