Position: Workforce Manager

Location: Charlottetown Office Employment Type: Full-Time, Permanent

About Us

Northumberland Ferries Limited (NFL) and Bay Ferries Limited (BFL) are trusted marine transportation providers serving Atlantic Canada and beyond. As operators of essential transportation infrastructure, we connect communities, support tourism, facilitate trade, and deliver safe, reliable, and efficient marine transportation services.

As our operations continue to evolve, we are seeking an experienced workforce planning and operations professional to strengthen workforce coordination, operational readiness, and staffing resilience across NFL and BFL.

The Opportunity

Reporting to the Director, People & Culture, the Workforce Manager provides strategic leadership and oversight for workforce planning, scheduling coordination, operational readiness, and compliance systems across both organizations.

Acting as a central coordination point between Marine Operations, Terminal Operations, Safety, Training & Development, Payroll, and People & Culture, this role ensures vessels and terminals are staffed with qualified, compliant personnel in alignment with regulatory requirements, company policies, and collective agreements.

The Workforce Manager leads workforce coordination processes, staffing gap analysis, scheduling consistency, operational resilience, and workforce planning initiatives supporting both marine and terminal operations.

This is a unique opportunity to help modernize and strengthen workforce planning and operational readiness within a critical transportation organization.

Key Responsibilities

• Lead workforce planning and scheduling coordination initiatives supporting vessel and terminal operations across NFL–BFL

• Conduct staffing gap analysis and support seasonal workforce planning

• Coordinate workforce readiness activities, including certification visibility, training coordination, and scheduling support

• Support operational readiness during refits, layups, dry docks, and seasonal operational transitions

• Demonstrate a commitment to maintaining a just‑culture safety environment

• Support workforce scheduling and call‑in coordination processes across operational teams

• Promote compliance with collective agreements, fatigue‑management practices, and scheduling requirements

• Collaborate with Operations, Safety, Payroll, and Labour Relations teams to support consistent workforce practices

• Provide scheduling guidance and support to operational leaders and workforce coordinators

• Lead and support Workforce Coordinators and cross‑functional workforce planning activities

• Support recruitment planning, onboarding, and succession initiatives for operational roles

• Monitor workforce metrics and reporting, including overtime, scheduling trends, and operational readiness indicators

• Help improve workforce systems, scheduling consistency, and payroll validation processes

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Logistics, Operations Management, Maritime Studies, or a related field preferred

• Minimum 5–7 years of progressive experience in workforce planning, operations coordination, logistics, labour relations, human resources, or a related operational environment

• Experience working in a unionized environment

• Leadership or supervisory experience considered an asset

• Experience in transportation, marine, industrial, or other 24/7 operational environments considered an asset

• Strong organizational, analytical, and problem‑solving skills

• Ability to interpret and apply collective agreement provisions and operational scheduling requirements

• Strong interpersonal and communication skills with the ability to collaborate across operational and corporate teams

• Experience with scheduling systems, HRIS platforms, payroll systems, and workforce reporting tools

• Ability to manage multiple priorities in a fast‑paced operational environment

• Demonstrated commitment to supporting a strong just‑culture safety environment

Compensation & Benefits

We offer a competitive total compensation package, including:

• Annual salary of $80,000 – $85,000, commensurate with experience and qualifications

• Comprehensive health and dental benefits

• Employer‑supported pension program

• Paid vacation

• Professional development and continuous learning opportunities

• The opportunity to lead enterprise technology transformation within a critical transportation organization 

  
  

  We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

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