Visitors Experience Floor Lead

Why NOMA
The New Orleans Museum of Art (NOMA) is one of the city’s leading cultural institutions, located in the heart of City Park. NOMA is dedicated to preserving, interpreting, and presenting outstanding works of art while providing meaningful experiences for visitors from around the world. Working at NOMA offers the opportunity to be part of a team that supports art, culture, and community while helping create welcoming and engaging experiences for all museum guests.

JOB SUMMARY:
The Visitor Experience Floor Lead position is a multi-tiered position that can staff all positions in the front-line experience- front desk, museum shop, and gallery attendant. The VE Floor Lead must have the ability to use diplomacy with difficult situations should they arise. The VE Floor Lead will ensure a positive museum experience through exemplary customer services and knowledge of the museum’s mission, exhibitions, collection, programming, protocols, admissions rates, and shop merchandise.

ESSENTIAL JOB FUNCTIONS:
• Provide exceptional visitor experience through excellent interpersonal and customer service skills
• Assists with general museum reception at the front desk
• Provides general information about the museum, exhibits and the community
• Takes admission and public program fees using a Point of Sale system
• Answers the telephone and fields calls to appropriate staff members
• Stays informed about upcoming programs and fundraising events, and on occasion assists with registration
• Handles membership renewals and request for updates
• Reports comments and feedback from visitors to the Visitor Experience coordinators
• Collects zip codes for visitor reporting
• Handles cash and related paper entries
• Maintains posts when assigned to observe and engage and to ensure individuals are safe
• Identifies and reports irregularities such as fire hazards, leaking water pipes, and unsecured doors or windows and areas to be secured
• Enforces all museum policies in a friendly manner, ensures that all visitors entering the galleries have either purchased an admission ticket or are identified as staff or special guest
• Assist in events check-in, including organizing and communicating with people in line
• Assist visitors with questions about community partners, transportation services and the City as whole
• Stock supplies, visitor guides, or store merchandise as needed
• Write incident reports as needed for damages, accidents, or injury
• Perform project-based tasks as assigned by the Management

MINIMUM QUALIFICATIONS:
• High school diploma. Bachelor’s degree preferred
• Two years’ experience with customer service and interest in the visual arts and museum work

KNOWLEDGE, SKILLS AND ABILITIES:
• Ability to multi-task
• Strong interpersonal skills and patience
• Ability to represent the museum with a high level of integrity, ethics and professionalism, adhere to museum policies, and support management decisions in a positive and professional manner
• Some interest in art and art history. Willingness to remain current on Museum exhibitions, the NOMA permanent collection and programming with the ability to respond to visitor inquires
• Must be able to remain calm in stressful situations and help resolve conflicts with tact and courtesy
• Ability to work positively with colleagues, artists, the public, Board of Trustees, donors and volunteers
• Solid interpersonal and communication skills; ability to interact with visitors of all ages, abilities, and economic, ethnic, and cultural backgrounds
• Ability to be assertive when needed in order to enforce policies and protect artwork; maintain calm and professional demeanor for all visitor interactions

PHYSICAL REQUIREMENTS:
• Ability to lift 15 lbs on occasion
• Ability to be on one's feet all day
• Position requires extensive physical mobility and must be able to patrol multi-gallery posts, standing during the entire shift and mobilize staff and visitors during emergency situations
• Must be able to communicate verbally and by radio
• Ability to work within a range of temperatures within indoor and outdoor environments

Equal Opportunity Employer

The New Orleans Museum of Art is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. NOMA does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.