Tiki Bar Host

Be the welcoming face of our lakeside restaurant, the Tiki Bar is a lively outdoor bar, with a poolside, overlooking surrounding mountains and Whitefish Lake. You will set a tone and standard of upscale hospitality from the moment our guests arrive. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

 The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Tiki Bar Host to work with our Food & Beverage Team $18 hourly + Tips.

OUR COMPANY

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront, leisure and outdoor activity destination. The Lodge is a 4-star hotel located only 5 minutes from downtown Whitefish and 10 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

To present a positive first impression of warmth, excellent service, and high standards.  To greet all guests upon arrival and departure with a smile and bid guest farewell as they leave. Remember you are the first and last impression.

MAIN DUTIES AND RESPONSIBILITIES:

• Maintain a cheerful, courteous disposition, and a neat professional image. 
• Enthusiastically engage guests upon arrival.
• Escort guest as soon as possible to appropriate table.
• Maintain a professional working relationship with employees and guests.
• Utilize clear communication.
• Maintain tidy and clean host/hostess area.
• Designates table assignments.
• Escorts guest to assigned table. Make the guest feel welcome, maybe engage in a brief conversation. Do Not rush the guest and Do Not walk too fast for the guest. 
• When sitting at the table, pull the chairs out for ladies and hand the menus to the guest. Do not place the menu on the table or the chair. 
• Notifies manager of unhappy guests.
• Bids farewell to departing guests. 
• Performs assigned side work duties.
• Assists managers as directed.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

Requirements:

• Ability to stand and walk for 6-to-8-hour shifts.
• Able to hear guest order and requests amidst loud background noise.
• Ability to work weekends, events, and holidays, as needed.
• Maintain expected level of personal appearance and hygiene consistent with Tiki Bar for Front-of-House (FOH) image, employees working in full view of the guest. Neat clean and well groomed. Men should be neatly shaven and hair well-groomed and out of face.  Women should have long hair pulled back and nails should be neatly trimmed and clean.
• May be required to assist service staff during peak periods, watering tables, clearing, and resetting tables, if needed.
• Able to manage unsatisfactory guest experience.
• Training will be overseen by a Certified Trainer and Manager. Evaluations and testing of knowledge acquired will be completed during the training process.
• The use of drugs and alcohol while in the workplace or on restaurant property is prohibited and will not be tolerated.  Sexual harassment and harassment based upon race, color, national origin, religion age, gender, sexual preference or disability is prohibited and will not be tolerated.

Competencies:

• Attendance/Punctuality: You’re consistently at work and on time according to schedule.
• Dependability: You follow instructions, respond to management direction, keep commitments, commit to long hours of work when necessary to reach goals, and complete tasks on time.
• Teamwork: You balance team and individual responsibilities, exhibit objectivity and openness to other views, welcome feedback, contribute to building a positive team environment, prioritize the success of the team above own interests.
• Quality: You can meet productivity standards, complete work in a timely manner, strive to increase productivity, and work quickly and efficiently.
• Diversity: You show respect and embrace diversity and cultural differences and promote a harassment-free environment.
• Guest Service: You respond promptly to guests’ needs and take ownership of the overall guest experience.
• Ethics: You treat people with respect and dignity, keep commitments, inspire the trust of others, work ethically and with integrity, and uphold organizational values.
• Organizational Support: You follow policies and procedures and complete tasks necessary to meet big picture goals of the lodge.
• Professionalism: You approach others in a respectable manner, react well under pressure, treat others with respect and consideration regardless of status or position, accept responsibility for own actions, and follow through on commitments.
• Safety and Security: You observe safety and security procedures and use equipment and handles food/materials/chemicals according to HACCP standards and procedures.
• Profitability: You make a conscientious effort to help minimize waste of food products, equipment, and supplies to increase profitability of the property.

SCHEDULE AND BENEFITS:

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties.