Table Games Dealer-Tainer/Dealer FT

Job Overview

Reporting to the Games Manager/Pit Supervisor/Pit Boss, the Table Games Dealer-Tainer functions within the regular Table Games environment and the dealer in the Pulse/electronic environment, both aspects are responsible for dealing games to guests in accordance with Alberta Gaming Liquor & Cannabis (AGLC) Terms and Conditions while providing excellent and engaging customer service.  This role is critical to the success of our business and always maintains a professional manner. 

Responsibilities and Duties: Table Games Dealer

·         Welcomes guests to the table and deals games, including card, dice, tile and other approved games, in accordance with AGLC Terms and Conditions.

·         Responds to guest issues and escalates concerns as required.

·         Monitors chips and cash and ensures the integrity of the game.

·         Observes problematic guest behaviors and reports them to the Supervisor as required.

 Promotes and maintains the highest levels of integrity and customer service, reporting concerns to management promptly.

·         Acts as a strong team player and exemplifies outstanding guest service for internal and external guests.

·         Develops, cultivates and maintains strong working relationships with guests, ownership, employees, AGLC, the community and charitable organizations.

·         Ensures compliance with AGLC policies, ACE Casino policies, procedures and requirements.

·         Ensures compliance with licensing laws, health and safety requirements and other statutory regulations.

·         Provides outstanding guest service by responding promptly to guest needs and requests.

·         Performs other duties as assigned or directed. 

Responsibilities and Duties: Dealer-Tainer

·         Completes and maintains the responsibilities and duties of a Table Games Dealer.

·         Completes electronic opening, closing and game maintenance activities in Pulse Arena when commencing or ending a shift.

·         Actively promotes marketing campaigns, department promotions, events and related initiatives while assigned Dealer-Tainer duties.

·         Assesses and responds to players in the Pulse/electronic environment to ensure they are engaged and entertained.

·         Provides an enhanced player experience focused on entertainment gaming.

·         Performs other duties as assigned or directed.

Education and Experience

·         Minimum high school education or a suitable combination of education and experience.

·         Minimum six (6) months of dealing experience required in one or more of the following games:

·         Blackjack

·         Baccarat

·         Roulette

·         Public speaking experience is considered a strong asset. 

Skills and Abilities

·         Ability to speak fluent English is mandatory; fluency in additional languages is an asset.

·         Strong work ethic with the ability to maintain professionalism and a high level of confidentiality.

·         Knowledge of gaming controls.

·         Demonstrated ability to maintain effective table control, including game speed, observation, engagement and protection of game integrity.

·         Ability to maintain a minimum of 20 hands per hour.

·         Willingness to improve current dealer skills and expand dealing portfolio when opportunities are available.

·         Ability to recognize signs of collusion, team play, angling, misinterpretation, manipulation of house rules, breaches of AGLC requirements and related concerns.

·         Excellent verbal and written communication skills.

·         Ability to quickly adapt conversation based on patron verbal and non-verbal feedback.

·         Ability to craft and execute entertainment-based game dealing while maintaining full game integrity.

·         Excellent interpersonal, organizational and problem-solving skills.

·         Experience dealing with VIP guests is considered an asset. 

Job Requirements

·         Must be a minimum of 18 years of age.

·         Ability to successfully pass a criminal background check.

·         Current and valid AGLC gaming worker registration, or ability to successfully become a registered gaming worker.

·         Required AGLC certifications include Anti-Money Laundering (AML) Certification and Deal Us In Phase 1.

·         AGLC certifications including Deal Us In Phase 2 and ProServe are considered assets.

·         Ready and willing to work a flexible schedule, including days, evenings, overnights, weekends and holidays, based on operational needs.

·         Knowledge of AGLC Terms and Conditions and Operating Guidelines.

·         Knowledge and ability to clearly explain operating house rules to guests and employees.

·         Professional demeanor and ability to approach situations tactfully.

·         Ability to work calmly under pressure, treat others with respect and demonstrate strong attention to detail.

·         Passion for providing excellent service and alignment with the organization’s vision.

·         Strong willingness to actively engage guests and respond to their needs and wants.

·         Must have reliable transportation to and from work.

General Work Conditions and Physical & Mental Requirements

·         Stand/Sit: Must be able to remain in a stationary seated or standing position for most of the shift. Table rotations may not include seated roles and may require standing throughout the shift.

·         Walk/Mobility: Must be able to move throughout employee and public areas of the casino.

·         Fine Motor Skills: Continuous tactile use of both hands and fingers to deal cards, pay chips and complete related tasks.

·         Speaking/Hearing: Frequently communicates with guests and employees throughout the shift and must be able to exchange accurate information professionally.

·         Visual Acuity: At least 20/40 vision in either or both eyes, with or without corrective lenses.

·         Environment: Indoor, fast-paced, high-engagement, guest-facing environment.

·         Mental Acuity: Requires strong attention to detail, high cognitive functionality and emotional management.