Service Technician

WHY JOIN US?!

• 100% Employer funded health, dental, and vision coverage
• RRSP matching program
• Retention Bonus
• Family-operated business

Ketek Group Inc:

From its 10 locations in Western and Northern Canada, Ketek is able to provide services and rental equipment to clients throughout the region’s oil and gas, mining, construction, and municipal sectors.

Position Background:

The Service Technician is integral to Ketek’s operations and is essential in assuring client retention through the provision of hands-on customer service. The Service Technician's responsibilities include traveling to customers' locations, remotely accessing equipment, and performing routine maintenance.

Responsibilities and Duties:

Field Service:

• Take instruction from Project Manager and/or Dispatch to ensure tasks are completed in a safe manner
• Transport Ketek equipment in a safe manner, ensuring all Journey Management requirements are followed
• Comply with all provincial transportation requirements
• Install, troubleshoot, and demobilize Ketek equipment for the benefit of the client and providing instructions on the proper usage of the item
• Perform routine maintenance on Ketek equipment
• Use, clean, and maintain the different tools required at the worksite
• Perform routine onsite housekeeping duties
• Establish and promote excellent Client relationships through clear and accurate communication

Shop Operations:

• Receive, understand and execute instructions from Shop Foreman and senior employees
• Clean equipment and tools
• Disassemble equipment, if needed, to thoroughly clean 
• Identify faulty/damaged equipment and/or defective materials and inform supervisor of problem
• Determine the correct type of tools/equipment to be used for a specific task
• Utilize checklists, inspections, work procedures and safety guidelines to complete tasks
• Complete assigned tasks in a safe, efficient and timely manner
• Perform routine housekeeping duties in the shop

Other Duties:

• Complete all required paperwork on a daily basis, including hazard assessment and Daily Job Control Sheet
• Cooperate with Training department for scheduling of new/recertification training
• Observe all safety procedures and use proper Personal Protective Equipment
• Ensure all Ketek’s work procedures, policies and Occupational Health and Safety regulations are followed
• Represent Ketek in a light that is commensurate with the values of Management and the Corporate Vision and Mission Statements

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Working Conditions:

Physical Demands:

• Regularly required to stand/sit, talk/hear, stoop, climb, lift, balance, kneel and use of hands/fingers to operate tools, machinery and materials
• Moderate to heavy lifting (up to 50lbs) may be required
• Use of mechanical aids: overhead crane, forklift, pallet jack, and dolly may be required
• Regular exposure to loud noises and metal particulates - hearing and respiratory protection is provided when needed
• Potential exposure to acetylene gas, fumes, oil, and paint residue
• Exposure to sharp edges, pinch points, trip and slip hazards, and blind spots
• May be required to work in high, precarious places that are near moving parts and/or electrical works or in confined spaces

Work Environment:

• Field environment (85%) and shop environment (15%)
• Required to work weekends and outside of regular office hours
• Required to work outside in all different weather conditions including extreme cold and heat

Qualifications and Skills:

• Fluent in the English language (reading, written, spoken)
• Minimum 3 years’ oilfield and/or construction experience
• Valid Class 5 with Clean Driver's Abstract
• High School Diploma and/or a Journeyman Trade ticket
• Ability to deal with the public in a positive, courteous, and respectful manner
• Ability to handle multiple tasks and frequent demanding deadlines
• Ability to handle changing schedules and priorities, with high-level prioritization skills
• Strong work ethic and organizational planning skills with attention to detail
• Ability to work independently or as part of a team
• Effective verbal and listening communication skills

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