Service Integration Specialist-Prevention Program

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Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Service Integration Specialist for the Prevention Program. The schedule is Monday-Friday 8am-5pm with occasional weekends. The Service Integration Specialist is responsible for delivering critical harm reduction services throughout our treatment programs and greater New Orleans community. The Service Integration Specialist is responsible for referring individuals to Odyssey House Louisiana, Inc. (OHL) services or other appropriate community resources and representing the Prevention Program at community outreach events as determined by the Project Supervisor. The Service Integration Specialist is responsible for tracking tools and data entry. 

Responsibilities and Duties

It is the duty and responsibility of the Service Integration Specialist to:

• provide HIV screening and information to populations who have been identified as having substance use or are at risk for HIV/AIDS; 

• provide Harm Reduction trainings to populations who have been identified as having substance use or are at risk for HIV/AIDS; 

• refer individuals to the OHL Community Health Center for primary medical care and treatment services;

• refer and follow up on the receipt of services; 

• coordinate, consult and collaborate with service providers along with the Multi-disciplinary team;

• provide Medicaid Enrollment and voter registration to populations;

• complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;

• adhere to all SAHMSA, HRSA and Agency contract requirements;

• treat clients, community members, and other staff with dignity and respect;

• organize workload to complete responsibilities in an appropriate and timely manner;

• maintain an up to date work calendar;

• maintain comprehensive documentation of all activities for data collection;

• present potential partnerships to the Project Supervisor for approval;

• responsible for administrative tasks as directed by the Project Supervisor;

• conduct community outreach as directed by the Project Supervisor;

• assist with special projects as directed by the Project Supervisor;

• attend and participate in management, staff meetings, and vendor service meetings as requested;

• exhibit commitment to personal and agency-wide goals;

• participate in the ongoing development of competencies, technology, and the resources needed to achieve high standards of efficiency and effectiveness;

• place clients’ needs first, following care management and service delivery protocols;

• treat employees, patients, and business partners with respect; 

• encourage a positive environment and experience for co-workers and clients; 

• embrace diversity and demonstrate teamwork;

• promote a safe and efficient working environment by adhering to Agency and Program policies and procedures;

• strive to lead through vision, technology, innovation, and customer service; and to make a difference in the lives of the Agency’s employees, patients, and the community;

• exhibit commitment to the Agency’s mission, vision, and values;

• adhere to ethical practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty;

• adhere to all Federal Health Insurance Portability & Accountability Act regulations by protecting the privacy and security of all patient/client health information; and

• perform other duties as assigned.

Qualifications and Skills

Required qualifications include the following:

• At least 1 year of outreach and/or education to various populations experience 

• Excellent communication and interpersonal skills

• Familiarity with the community served by the Agency

• Proficient in MS Office Suite

Preferred qualifications include the following:

• Skilled and experienced in delivery of health education topics to diverse populations

• Knowledge of various healthcare issues affecting the community served by the Agency

• Bilingual – English/Spanish, English/Vietnamese

• Certified Medicaid enrollment preparer

• EHR experience 

• HCT certified

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.