Server

Food & Beverage (Server)

Food & Beverage (Server) - The Palm Springs Surf Club

 Palm Springs, CA, USA

Job category: Food & Beverage

 Job Location: 1500 S Gene Autry Trail, Palm Springs, CA 92264

 Season: Year Round

Job Classification: Full-Time

 Hourly + Benefits: $15.50 + Tips + employer contributions to insurance premiums

Company Description:

PSSC is a broadly appealing active lifestyle concept incorporating surfing, entertainment, hospitality, dining, fitness, social events, and health & wellness. Our targeted site strategy is focused on warm weather and densely populated urban markets with a mix of strong local and visitor demographics. PSSC features proven wave technologies by Surf Loch Wave Systems. Our scalable destination concept easily adapted to fit local market character to create a true community focal point and gathering place.

You don't just work at PSSC. You become one of the best reasons our clients come back again and again. It's our aim to provide a warm and inviting community atmosphere for our guests and corporate clients. We believe every employee should play a key role in helping to enrich the client and guest experience during their event. This takes a dedication to real, live hospitality and an appreciation for innovative leadership. We are a team, and we act like it. We also believe, as PSSC management, in a commitment to providing a secure and an enjoyable work environment for every employee one that promotes honesty, mutual respect, personal growth and career advancement for all. Employees also receive access to employee dedicated surf sessions.

The position requires excellent communication skills - both written and verbal, along with the ability to support the F&B experience at PSSC. This is a full-time position required to work at the property. This position requires non-traditional working hours which includes working nights and weekends and holidays.

Job Summary:

We are seeking a skilled and reliable Server to join our team. As a Server, you will play a vital role in ensuring the smooth operation and efficient functioning of our establishment. Your primary responsibility will be to provide exceptional customer service by taking orders, delivering food and beverages, and maintaining a clean and organized dining area. The ideal candidate should have excellent communication skills, a friendly and outgoing personality, and the ability to work in a fast-paced environment.

Key Responsibilities:

1.    Greet and welcome guests in a friendly and professional manner.

2.    Present menus and provide detailed information about the dishes and beverages offered.

3.    Take accurate food and drink orders from customers and relay them to the kitchen or bar staff.

4.    Serve food and beverages promptly and accurately, ensuring high levels of customer satisfaction.

5.    Check orders for accuracy and completeness before delivering them to the customers.

6.    Respond to customer inquiries, concerns, and complaints in a polite and timely manner.

7.    Upsell additional items, such as appetizers, desserts, or specialty drinks.

8.    Prepare and serve alcoholic and non-alcoholic beverages following established recipes and guidelines.

9.    Maintain a clean and organized dining area, including tables, chairs, and serving stations.

10. Set up tables and ensure they are properly arranged and have the necessary condiments and utensils.

11. Collaborate with other team members, such as hosts/hostesses and kitchen staff, to ensure smooth service and customer satisfaction.

12. Process customer payments and handle cash transactions accurately.

13. Follow all relevant health and safety regulations and maintain a high standard of cleanliness and hygiene.

14. Assist in restocking supplies and inventory management, notifying management when supplies are running low.

15. Attend training sessions and staff meetings as required to enhance job knowledge and performance.

Qualifications and Skills:

1.    Proven experience as a Server or in a similar customer service role is preferred.

2.    Excellent communication and interpersonal skills with the ability to build rapport with customers.

3.    Strong multitasking and organizational abilities to handle multiple tables and tasks simultaneously.

4.    Ability to work effectively in a fast-paced and high-pressure environment.

5.    Basic math skills for accurately processing payments and making change.

6.    Knowledge of food and beverage menus, including an understanding of ingredients, preparation methods, and potential allergens.

7.    Familiarity with point-of-sale (POS) systems and handling cash transactions.

8.    Ability to work flexible hours, including evenings, weekends, and holidays, as required by the business.

9.    Physical stamina and the ability to stand, walk, and carry heavy trays or objects for extended periods.

10. A professional appearance and demeanor, with attention to personal hygiene and grooming standards.

Benefits:

PSSC recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our full-time employees including:

Medical, Dental and Vision Insurance

Retirement plan

Paid Vacation and Sick Days

Paid Parental Leave

Company Paid Short-Term and Long-Term Disability Insurance

PSSC Employee Perks and Discounts

Note: This job description is intended to convey essential job duties and responsibilities and is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.