Rooms Director

A Rooms Director is responsible for directing and organizing the Front Office, Guest Services and Housekeeping operations, providing supervision and professional development for Front Office, Guest Services and Housekeeping management team.  Inform and communicate with team as well as maintain high standards of service and cleanliness to maximize profits. Specifically, a Rooms Director will perform the following tasks to the highest standards:

• Plan and direct the functions of administration and planning of the Rooms and Guest Services departments to meet the daily needs of operation.
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various Rooms and Guest Services departments.
• Implement effective controls of rooms labor costs among all sub departments and monitor the rooms budget to ensure efficient operation keeping expenditures withing budget limitations including achieving budgeted revenue and labor expenses.
• Assist the departmental managers in establishing and achieving predetermined profit objectives and desired standards of service and cleanliness.
• Maximize Rooms and sub department profitability.
• Regularly review and evaluate the degree of guest satisfaction of the individual departments to recommend new operating policies whenever a change in demand, guest dissatisfaction, or a change in competitive environment is required.
• Investigate and resolve service complaints.
• Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchasing specifications, job descriptions, etc.
• Ensure compliance of all policies and procedures.
• Hire, train, supervise, develop, discipline, and counsel all management employees according to policies and procedures.
• Attends executive level meetings to obtain and disseminate pertinent information.

What are we looking for?

A Rooms Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Advanced knowledge of customer service
• Exposure to budgeting and basic accounting
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Strong leadership skills and previous experience of managing a team
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Proficient, at an advanced level, with computers and relevant computer programs

 What we offer

• Competitive salary and incentives
• Free meal per shift and other food discounts
• Hotel travel discount program
• Health benefits
• Dental and Vision benefits
• 401(k) with company match
• PTO and Holiday pay
• Basic Life Insurance and optional Supplemental Insurance
• Employee and guest focused environment