Room Attendant

Assures the guest rooms exceed brand standards for cleanliness and orderliness, and that the housekeeping staff exceeds brand standards for friendliness and helpfulness to the guest.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Cleans/maintains the cleanliness of guest rooms. The essential duties and responsibilities for this position include the following (other duties may be assigned): 

·         Sorts, counts, folds, marks, or carries linens.

·         Makes beds and changes linens in guest rooms.

·         Cleans bathroom and replaces terry.

·         Replenishes supplies such as drinking glasses and writing supplies.

·         Straightens furniture.

·         Sweeps, scrubs, and polishes floor.

·         Dusts furniture, vacuums floors.

·         Spot cleans walls and woodwork.

·         Washes windows, door panels, and sills.

·         Empties wastebaskets, and empties and cleans ashtrays.

·         Replenishes bathroom supplies.

·         Cleans a standard of 16 rooms per day.

·         Reports maintenance deficiencies.

·         Transfers item left in rooms to lost and found, and documents the finding of the item

SUPERVISORY RESPONSIBILITIES – Not applicable

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Less than high school diploma.  At least 6 months housekeeping experience preferred.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors, and fellow associates.

MATHEMATICAL SKILLS – Not applicable

REASONING ABILITY

Must be able to make appropriate judgments regarding the process of cleaning guest rooms.

CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable

PHYSICAL DEMANDS

Practice written safety standards and rules at all times.  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to push/pull/lift up to 50 pounds.  Job frequently requires standing, walking, kneeling, crouching.  Must be able to effectively clean guest rooms.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any associate may be required to work rotating shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demands, hours may be reduced at any time.