Restaurant Cashier

RESTAURANT CASHIER

Paco’s Mission:
We give our customers the experience of tasting the authentic flavor of Mexican tacos, sharing love, and creating memories. At Pacos', we are an institution where we develop leaders responsible for offering an efficient, friendly, and cheerful service.

Position Summary:
The Restaurant Cashier ensures prompt and accurate transactions while delivering exceptional customer service. As the face of the restaurant's front-of-house operations, the Cashier is responsible for greeting guests, processing orders, handling payments, and upholding corporate brand standards for service, efficiency, and cleanliness.

Position Responsibilities:

Guest Experience Customer Service

• Greeted customers promptly and warmly with a professional demeanor.

• Process customer orders accurately and efficiently, maintaining familiarity with menu offerings, promotions, and pricing.

• Answered customer questions regarding the menu, ingredients, or special offers in line with corporate service standards.

• Resolved customer concerns and escalated unresolved issues to the restaurant manager.

Transaction Management

• Operate POS (Point of Sale) systems accurately to process cash, credit cards, gift cards, and mobile payments.

• Accurately calculate totals, provide change, and issue receipts to customers.

• Process refunds, voids, and discounts as directed by corporate policies.

• Maintain a secure cash drawer and ensure proper accounting of transactions during and after shifts.

Efficiency & Teamwork

• Assist with expediting customer orders during peak times to support team performance and ensure timely service.

• Work with the kitchen and dining room staff to ensure seamless communication between front and back-of-house teams.

• Support shift duties as needed, including restocking supplies, running food orders, or managing the beverage station.

Cleanliness & Organization

• Maintain a clean, organized cashier station, including POS terminals, counters, and surrounding areas.

• Ensure cleanliness of customer-facing areas, such as drink stations, utensils counters, and condiment sections.

• Follow company sanitation standards, including hand hygiene and food handling protocols.

Compliance & Standards

• Follow all corporate operating policies and procedures, including cash handling, security protocols, and customer interaction.

• Ensure compliance with food safety and local health codes during order processing (e.g., packaged goods or drinks).

• Follow proper uniform standards and maintain a professional appearance in line with company guidelines.

Reporting

• Inform the manager of cash discrepancies, equipment malfunctions, or guest complaints promptly.

• Report end-of-shift transaction totals accurately to management and participate in the reconciliation process when necessary.

Qualifications:

• High school diploma or equivalent required.

• Previous customer service, cashier, or food service experience preferred.

• Basic math and cash handling skills (accurate calculations, cash balancing).

• Familiarity with Point-of-Sale (POS) systems preferred; training provided for company systems.

• Strong communication skills to interact with customers and team members effectively.

• Ability to stand for extended periods and work in a fast-paced environment.

Skills:

• Bilingual

• Excellent customer service and communication skills

• Basic mathematical abilities for processing transactions

• Attention to detail and accuracy with cash, receipts, and orders

• Time management and multitasking skills during peak shifts

• Team player mentality with a focus on supporting operations

Work Environment:

• Fast-paced restaurant environment requiring flexibility to work evenings, weekends, and holidays.

• Standing and walking for long periods.

• Occasional lifting of objects up to 20 lbs. (e.g., supplies, beverage containers).

Benefits:

• Competitive hourly wages and potential for tips

• Employee discounts on meals

• Paid training and uniforms provided

• Paid time off and professional development opportunities

• Opportunity to grow with a career with the company

Position Reports To: Restaurant Manager