Residential Cleaning Manager

Cleaning managers will perform various functions, which primarily involves providing supervisory role to ensure effective operational delivery of residential cleaning services.

Cleaning managers oversee, train, and inspect the work of assigned site(s) and cleaning techs, ensuring that all procedures are performed to the standards of the residence, which can be a home or apartment.

The Cleaning manager will provide support where necessary to ensure clients obtain optimum service.

Shown below are major duties, tasks, and responsibilities of a cleaning manager:

• Managing and motivating a team of cleaning staff
• Conduct stock management of consumables and spares
• Ensure employees are properly trained and equipped to perform their role
• Deploy and train staff on the use of latest cleaning technology while providing instructions and supervision where necessary
• Certify that equipment is safe to use and in good working condition
• Oversee all escalations and performance management developments
• Supervise performance of cleaning team
• Conduct safety briefings and toolbox talks
• Collaborate with clients to ensure there are no problems on site
• Keep close interaction, communication, and coordination with the Front Office and other departments
• Support in maintaining a highly trained and motivated staff that constantly strives for excellence in cleanliness and service
• Proficiently clean clients’ homes to meet both company and client standards
• Supervise all employee work on assigned site, to make sure it meets the company and client standards
• Have a conversation with clients regarding appointment time, and for the period of cleaning
• Drive to every location with the team along with supplies in official vehicle
• Make sure all keys/codes and payments are sent back to the office at the end of the day. Payments should be collected in a professional manner
• Demonstrate a positive attitude and show an example for other employees to emulate
• Make sure all employees follow company standards by constantly coaching and redirecting performance.