Reservationist/Phone Concierge

Are you friendly, organized, and thrive in a fast-paced environment? We're looking for a Reservationist / Phone Concierge to join our team and help manage guest reservations and phone communications across our busy restaurant group.

This is an office-based or host stand–based position, ideal for someone who enjoys hospitality but prefers being behind the scenes. You’ll play a key role in shaping the guest experience—starting from the very first call.

What You’ll Do:

• Answer high-volume phone calls in a professional and friendly manner

• Book, update, and manage guest reservations using OpenTable

• Provide guests with accurate information about our restaurants, menus, hours, and policies

• Assist with reservation coordination for large parties, VIPs, and special occasions

• Work closely with on-site staff to manage guest flow during peak hours

• Route any complex issues or complaints to management

• Maintain a calm, welcoming tone even during busy service times

What We’re Looking For:

• Experience in hospitality, guest services, or host roles preferred

• Excellent phone etiquette and communication skills

• Comfortable using OpenTable (or willing to learn quickly)

• Ability to multi-task and stay organized during high-volume periods

• Team player with a positive, guest-first attitude

• Availability during peak dining hours (evenings, weekends, holidays)