Remote Customer Service Representative (CSR)
About the Role:
We are actively seeking experienced Remote Call Center Representatives to provide high-quality customer support from the comfort of your home. This is not an entry-level role—we are looking for professionals who have worked in a remote call center environment and are comfortable handling high call volumes while delivering exceptional service.
Applicants must currently reside in Louisiana, with a working knowledge of the state’s parishes, culture, and local nuances. Your ability to connect with callers on a regional level is a vital asset to this role.
Key Responsibilities:
- Handle inbound calls efficiently, professionally, and with empathy.
- Use your remote call center experience to navigate customer systems and resolve issues quickly and accurately.
- Maintain professionalism while assisting a diverse range of callers, often dealing with sensitive or urgent concerns.
- Accurately log all call details and outcomes using internal systems or CRMs.
- Demonstrate a thorough understanding of Louisiana’s local geography, culture, and community characteristics in conversations.
- Follow provided scripts and workflows while also applying critical thinking and problem-solving to meet unique caller needs.
Required Qualifications:
· Minimum 1 year of experience in a remote call center environment (non-negotiable).
· Must reside in the state of Louisiana.
· Excellent verbal communication and strong phone etiquette.
· Advanced soft skills – empathy, patience, active listening, and clear articulation.
· Technically proficient – able to manage multiple systems and applications during calls.
· Reliable internet connection and a quiet, professional home workspace.
Preferred Attributes:
- Familiarity with Louisiana parishes, local language/phrases, and community nuances.
- Ability to remain calm under pressure and professionally handle escalated calls.
- Self-motivated, disciplined, and comfortable working independently in a remote setup.