Referral Coordinator- Community Health Center

The Referral Coordinator ensures that appropriate coordination of referrals is provided to the Clinic Manager, the ordering provider, and client as well as ensuring follow-up information is received from the Tonti Clinic Manager for the referring provider to review in a timely manner. Maintaining up to date information on referral requirements, eligibility requirements, and any specifications of patient insurance requirements.

DUTIES & RESPONSIBILITES

It is the duty and responsibility of the Referral Coordinator to:

• ensure timely documentation and coordination for all referrals;
• coordinate and work with other departments, payors, and partner agencies;
• attend staff and other meetings as needed;
• provide crisis management when indicated by client need;
• attend regularly scheduled in-service training as assigned;
• participate in Quarterly training with staff;
• complete administrative projects as assigned;
• complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
• maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;
• adhere to all Substance Abuse and Mental Health Services Administration and Agency contract requirements;
• support administrative FQHC efforts;
• treat clients and other staff with dignity and respect;
• complete work in allotted amount of time; and
• perform other duties as assigned.

 PHYSICAL DEMANDS

 Moderate physical effort required: normally seated with freedom of movement on a regular basis inclusive of lifting of light material, twisting, standing, and bending. Must negotiate one to three flights of stairs daily.

 WORK ENVIRONMENT

 Work is performed throughout the treatment facility, which is climate controlled.

MINIMUM QUALIFICATIONS

 Minimum qualifications include the following:

• Two years of experience working with diverse populations
• 2-3 years of experience with insurance verifications and benefits required
• Proficient in MS Office 365 Suite
• Excellent written, verbal, organizational, and communication skills
• Ability to be flexible within parameters of treatment programs and modalities
• High School Diploma or equivalent
• Strong customer service focus

 PREFERRED QUALIFICATIONS

 Preferred qualifications include the following:

• Bachelor’s Degree