Quality Assurance Manager

Quality Assurance Manager

We are looking for an experienced quality assurance representative to join the Myrtle Beach Seaside Resorts team. The ideal candidate will have knowledge of various software systems as well as administrative and customer service skills.  

 Responsibilities - 

·         Following up with Guest comments and guest-related issues

·         Following up on in-house guest complaints and requirements, verifying folios, and posting codes

·         Unit and property walk-throughs for quality assurance

·         Ensuring timely submission of Reports by departments

·         Special Projects

·         Other similar responsibilities assigned as necessary

Qualifications-

·         Proficiency in Maestro, Nuv XMS & Works Hub (or similar systems)

·         Proficiency with computer software, such as Excel

·         Great verbal and communication skills

·         Effective conflict resolution capabilities

·         Enthusiasm for providing exceptional guest experiences

·         Self-motivated with a strong sense of urgency  

·         Weekend availability 

Qualifying team members may enjoy the following benefits -

·         Weekly Pay

·         Medical insurance

·         Vision, Dental, Disability, Life, and Accident insurance

·         Paid Vacation

·         Bereavement leave

·         401K / 401K Matching 

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.