PBX Operator/Registrar Relief

Iberia Medical Center (IMC) in New Iberia, LA is looking for team members who will help advance our vision to be the premier hospital of choice for patients, physicians and employees. We've been caring for our community for over 60 years and offer many diverse career paths. Our new employees experience opportunities to learn and grow while caring for their families, friends and neighbors.

IMC is currently hiring a Registrar / PBX Operator, who obtains all necessary demographic and insurance information required from patients, and otherwise ensures that all patients registered in the hospital are done so in an accurate and timely manner. Completes all necessary paperwork and obtains signatures necessary to complete the registration process. Calculates and collects uninsured patients' deposits for diagnostic services; collects ER copays; collects deductibles from patients who are admitted; and collects patients' portion as indicated by the Financial Counselor for scheduled services. Informs patients of hospital financial obligations on older accounts and collects upon these past accounts. Communicates in a customer-friendly, professional manner to assist our patients, visitors and other customers. Must be willing to work in any aspect of the registration process including preregistration, Emergency Room, front/lobby registrations on both the main and north campus or insurance verification. May operate the telephone switchboard during breaks and after hours. Performs other work assigned during evening and slower periods of scheduled hours. Assists with quality assurance reviews and participates in performance improvement activities. Helps out all co-workers as needed.

EDUCATION

• High School Diploma

EXPERIENCE

• Experience preferred in a physician's office or hospital setting, but not required. Medical terminology course preferred. 

WORK HOURS:

• Varies - since the registration department is staffed twenty-four hours a day, seven days a week, 365 days a year, all employees are required to work some weekends and holidays, regardless of any established work schedules.

PRINCIPAL TASKS, DUTIES, AND RESPONSIBILITIES

• Communicates in a professional, customer oriented manner to assist our patients, visitors and other customers
• Obtains all necessary demographic and insurance information required from patients
• Ensures that all patients registered in the hospital are done so in an accurate and timely manner
• Completes all necessary paperwork and obtains required signatures in regards to patient's registration
• Answer all incoming calls through the PBX telephone console (as needed)
• Responsible for knowing codes and who needs to be paged or beeped for the specific code. 
• Calculates and collects any/all patient deposits, including any pre-existing accounts and informs patients of hospital financial obligation. 

COMPETITVE BENEFITS

• Great medical benefit plan
• Participation in robust state pension plan
• Dental, vision, life insurance, disability and more!