PBX OPERATOR - PRN

Iberia Medical Center (IMC) in New Iberia, LA is looking for team members who will help advance our vision to be the premier hospital of choice for patients, physicians and employees. We've been caring for our community for over 60 years and offer many diverse career paths. Our new employees experience opportunities to learn and grow while caring for their families, friends and neighbors.  

IMC is currently looking for a PRN PBX Operator.  This position directs calls according to hospital guidelines.  Knows the names of all codes and the responsibility of PBX for each code.  Maintains a consistent tone of voice and demeanor when dealing with the public. Also, Obtains all necessary demographic and insurance information required from patients, and otherwise ensures that all patients registered in the hospital are done so in an accurate and timely manner.  Completes all necessary paperwork and obtains signatures necessary to complete the registration process.  Calculates and collects uninsured patients’ deposits for diagnostic services; collects, collects deductibles from patients who are admitted; and collects patients’ portion as indicated by the Financial Counselor for scheduled services.  Informs patients of hospital financial obligations on older accounts and collects upon these past accounts.  Communicates in a customer-friendly, professional manner to assist our patients, visitors and other customers.  Must be willing to work in any aspect of the registration process including pre-registration, Emergency Room, front lobby registrations on both the Main and North campus, or insurance verification.  May operate the telephone switchboard during breaks and after hours.  Performs other work assigned during evening and slower periods of scheduled hours. Assists with quality assurance reviews and participates in performance improvement activities.  Helps out all co-workers as needed.

WORK HOURS:  Varies 

WORKERS SUPERVISED: None 

SUPERVISED BY:  Patient Access Supervisor 

QUALIFICATIONS: 

    Education - High school graduate or equivalent. 

    Licensure/Certification:  N/A

   Training and Experience:  on the job training