Patient Services Representative

Patient Services Representative (Healthcare)

We are looking for a friendly, organized, and dependable Switchboard Receptionist to join our team. In this role, you will be the first point of contact for patients, providing excellent customer service while efficiently managing a high volume of calls in a fast-paced healthcare environment. Prior healthcare experience is required.

Key Responsibilities:

• Answer, screen, and route incoming calls appropriately
• Take and relay messages accurately and promptly
• Manage multiple tasks simultaneously in a busy setting
• Deliver exceptional customer service to patients and staff
• Perform additional administrative duties as assigned

Qualifications:

• Minimum of 2 years of experience in a healthcare setting
• High school diploma or equivalent required
• Medical Assistant or LPN certification preferred
• Basic knowledge of medication pronunciation
• Familiarity with medical terminology
• Strong communication and interpersonal skills
• Ability to multitask and manage a high-volume workload
• Comfortable sitting for extended periods the workday
• Proficient in computer systems and relevant software