Case Manager

Position Overview:

The Home Care Service Coordinator is responsible for providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans. This role ensures quality care delivery, effective scheduling, and excellent communication with caregivers, clients, and referral sources. The ideal candidate thrives in a fast-paced environment, is highly organized, and committed to delivering outstanding customer service.

• Develop, monitor, and evaluate patient home care plans.

• Ensure high-quality care is delivered by home health aides.

• Schedule agency home health aides and ensure shift coverage.

• Manage last-minute call-outs and find appropriate replacements.

• Build and maintain an on-call pool of aides in coordination with HR.

• Communicate effectively with referral sources and case managers.

• Listen to client needs and match them with suitable caregivers.

• Manage a caseload of 100+ patients.

• Review care plans with patients and caregivers.

• Resolve grievances or complaints from caregivers and clients.

• Monitor and address overutilization of service hours.

• Report and document personnel performance issues.

• Ensure retention of patients within your caseload.

• Support team efforts and contribute to departmental goals.

• High school diploma or equivalent.

• 2+ years of experience in home care or service coordination.

• Ability to maintain confidentiality.

• Proven track record in lead generation and referral tracking.

• Proficient typing and computer skills.

• Strong organizational skills with attention to detail.

• Excellent communication and customer service skills.

• Experience with HHA Exchange and EVV systems.

• Bilingual in English/Spanish preferred.

• Ability to ask for business and close effectively.

• Salary: $18.00 - $23.00 per hour

• Benefits include:

  • 401(k)

  • Health, dental, and vision insurance

  • Life insurance

  • Paid time off

  • Bonus pay opportunities

• Full-Time

• Monday to Friday

• 8-hour shifts

Our Mission:

At All American Home Care, we are committed to providing compassionate, quality care to individuals who need assistance and prefer the comfort of their own home. Our caregivers help patients live with dignity and confidence, forming meaningful relationships that go beyond typical client-caregiver interactions. We see our patients and staff as part of the ever-growing All American Home Care family.

Please visit our careers page to see more job opportunities.