Home Care Coordinator / Service Coordinator

All American Home Care | Full-Time | In-Office Position

Are you an experienced Home Care Coordinator who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in making a difference?

All American Home Care is looking for a motivated, organized, and dependable Home Care Coordinator to join our growing team!

In this role, you'll be the connection between our patients, caregivers, and referral partners, ensuring our patients receive reliable, high-quality care while keeping daily operations running smoothly.

We're looking for someone who can think on their feet, manage competing priorities, and provide excellent customer service.

At All American Home Care, we believe in taking care of the people who take care of our patients. We offer a competitive benefits package, including:

• Paid time off (PTO)

• Paid holidays

• Medical, dental, and vision insurance

• Life insurance

• 401(k) retirement plan

• Paid job training

• Opportunities for professional growth and advancement

• Supportive, team-oriented work environment

All selected candidates must complete four weeks of paid, in-person training in Philadelphia, PA.

• Training is fully paid.

• Transportation and lodging are provided or reimbursed.

• Eligible training-related expenses are covered or reimbursed.

• Meals and personal incidental expenses are the employee's responsibility.

Important: This is a fully in-office position. Remote or hybrid work arrangements are not available. Candidates must be able to attend the four-week training in Philadelphia before transitioning to their assigned office location.

As a Home Care Coordinator, you'll play an important role in managing patient services, coordinating caregivers, and maintaining strong relationships with patients and their families.

Caregiver Scheduling & Coordination

• Coordinate and maintain caregiver schedules to ensure patients receive uninterrupted care.

• Handle last-minute call-offs, scheduling conflicts, and emergency coverage needs.

• Work closely with Human Resources to maintain a reliable pool of available caregivers.

• Match caregivers with patients based on individual needs, availability, and compatibility.

• Monitor scheduled shifts, attendance, and caregiver coverage.

Patient & Caseload Management

• Manage an active caseload of 100+ patients while maintaining a high standard of service.

• Review patient care plans and communicate expectations to caregivers.

• Monitor patient satisfaction, service quality, and caseload retention.

• Address patient and caregiver concerns professionally and promptly.

• Identify and resolve scheduling issues, service gaps, and overutilization of authorized hours.

Communication & Relationship Management

• Serve as a primary point of contact for patients, caregivers, families, and case managers.

• Build and maintain positive relationships with referral sources and community partners.

• Communicate regularly with patients and caregivers to ensure their needs are being met.

• Assist with generating leads, monitoring referrals, and supporting business growth.

• Collaborate with internal departments to improve service delivery and patient satisfaction.

Documentation & Compliance

• Maintain accurate patient and caregiver records.

• Utilize HHAeXchange and Electronic Visit Verification (EVV) systems to monitor services.

• Report caregiver performance concerns and assist with resolving personnel issues.

• Maintain confidentiality and follow company policies and applicable regulations.

Required Qualifications

• High school diploma or equivalent.

• Minimum of 2 years of experience in home care coordination, service coordination, or a closely related role.

• Experience using HHAeXchange and Electronic Visit Verification (EVV).

• Strong scheduling, organizational, and multitasking skills.

• Excellent communication, customer service, and problem-solving abilities.

• Ability to handle high-volume workloads and changing priorities.

• Strong computer skills and attention to detail.

• Ability to maintain confidentiality and professionalism.

• Ability to attend four weeks of paid training in Philadelphia.

• Ability to work on-site at the assigned office.

Preferred Qualifications

• Experience managing large patient caseloads.

• Knowledge of home care operations, caregiver scheduling, and patient retention.

• Experience communicating with case managers, referral sources, and healthcare professionals.

• Experience handling escalations and resolving patient or caregiver concerns.

At All American Home Care, you're more than just an employee. You're an important part of a team dedicated to helping individuals maintain their independence and quality of life in the comfort of their own homes.

We value employees who take initiative, work well under pressure, and genuinely care about the patients and communities we serve.

If you're looking for an opportunity to put your home care experience to work, grow professionally, and make a meaningful impact every day, we'd love to hear from you!

Apply today and take the next step in your career with All American Home Care!

All American Home Care is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other status protected by applicable law.

Please visit our careers page to see more job opportunities.