Collections/Customer Service (Bilingual)

This role is responsible for negotiating payment plans and ensuring timely collection on past-due accounts. This role handles patient and vendor inquiries regarding insurance billing and outstanding balances, providing clear communication and resolving payment concerns. The Specialist maintains accurate records of all interactions, payments, and account updates while adhering to company policies, legal guidelines, and regulatory standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handle high-volume inbound calls related to claims and statement inquiries from patients, insurance companies, and law offices.

• Make outbound calls to resolve delinquent accounts through patient payment arrangements.

• Process credit card and ACH transactions efficiently and accurately.

• Ensure compliance with state and federal collections regulations, as well as HIPAA requirements.

• Other job-related duties as assigned.

KNOWLEDGE AND EXPERIENCE

• High School Diploma or equivalent (GED) required.

• Bilingual in English and Spanish is required

• At least six months of relevant experience in a call center or medical collections environment required

• Strong oral and written communication skills to interact effectively with customers and all levels of management.

• Proven ability to prioritize tasks, solve problems, and manage multiple responsibilities simultaneously.

• Strong interpersonal skills with the ability to collaborate effectively in a team environment.

• Proficient in general computer skills, including word processing, spreadsheets, and email applications.

WORKING CONDITIONS

Position requires long periods of sitting/standing at a desk while using a computer.

Emergicon requires satisfactory pre-employment background check and drug screen.