Overnight Doorman Supervisor

PBS Facility Service is seeking an Overnight Doorman Supervisor to lead and manage a team of doormen during nighttime hours, ensuring the continual delivery of exceptional service to our clients. We are looking for an individual with strong leadership qualities, decisive decision-making abilities, and a knack for creative problem-solving. The Doorman Supervisor will be responsible for team training and development, fostering a cohesive team culture, and ensuring that daily and weekly performance targets are met.

What you will do:

· Oversee and manage the overnight activities of the doorman team, including scheduling, coverage, training, and performance evaluation.

· Demonstrate effective leadership skills to motivate and inspire the doorman and security personnel.

· Collaborate closely with team members to achieve individual and company objectives.

· Exhibit innovative thinking to resolve issues and adapt to changing situations.

· Display a willingness to learn and adapt to new systems and processes.

· Possess excellent communication skills, particularly in managing critical situations professionally.

· Manage and resolve client complaints and concerns promptly and professionally.

· Ensure that all doormen adhere to building rules, regulations, and comply with safety and security procedures according to PBS standards.

What it takes to be successful:

· Be available to respond to emergencies or provide assistance 24/7.

· Showcase strong time management and multitasking abilities without direct supervision.

· Communicate effectively in English, and proficiency in other languages is a valuable asset.

· Create and update the personnel schedule every two weeks, accommodating emergency requests.

· Foster positive relationships with team members and attend team meetings as necessary.

· Conduct regular site visits to engage with employees and offer support.

· Train new hires and regularly assess their performance.

· Ensure employees adhere to company policies and building regulations.

· Document all interactions and discussions with team members.

· Handle customer complaints in a timely and professional manner.

· Review daily clock-in and clock-out times and make necessary adjustments.

· Confirm hourly check-ins from staff.

· Communicate all overnight activities to Director and day shift supervisors for assurance.

If you are passionate about leadership, creative problem-solving, and providing exceptional customer service, we encourage you to apply for this exciting opportunity as our Night Shift Doorman Supervisor at PBS Facility Service.

Qualifications:

· High School Diploma or equivalent required.

· 3-5 years of supervisory or management experience, preferably in the hospitality industry.

· Exceptional communication, interpersonal, and customer service skills.

· Proficiency in conflict resolution and complaint handling.

· Strong organizational and time management abilities.

· Knowledge of safety and security protocols.

· Flexibility to work evening and weekend hours as needed.

Must have a valid drivers license & own vehicle!!