Operations- Merchant Services Specialist

Operations- Merchant Services Specialist

US Alliance Group Inc – Rancho Santa Margarita, CA 92688

US Alliance Group, Inc. (USAG), based in Rancho Santa Margarita, California, is a leader in the dynamic merchant services industry. Our typical customers stay with us much longer, often twice as long as the industry average. Talented and effective Merchant Service employees are vital to our continued success. We are actively seeking a Merchant Services Specialist to ensure our customers continue to receive great service as we expand and grow.

The Merchant Services Specialist works in our Operations Department to provide detailed support to our merchants. This role performs a wide variety of merchant support functions including resolving product and service-related issues, assisting in account reconciliation, and facilitating the merchant dispute, cancellation, and account changes process. The Merchant Services Specialist also ensures that our merchant conversations and resolutions are properly documented in our database.

Responsibilities:

·       Respond to inbound inquiries via phone and email from associates, clients, and merchants

·       Provide research, reporting, and accounting related support to our merchants

·       Write and distribute emails, letters, and forms

·       Promote a positive relationship and demonstrate exemplary customer service

·       Provide options to meet the objectives of our customers

·       Identify ways to improve service levels and productivity within the department

·       Evaluate and prepare account changes and closures

·       Maintain internal CRM system

·       Review and process transaction disputes

·       Communicate effectively, a resolution to any and all monetary related questions as they relate to merchants and their accounts

Qualifications:

·       Past experience in payment and/or banking industry is a plus

·       Simultaneously use the telephone while navigating multiple computer systems and resources

·       Ability to work well under pressure and demonstrate exceptional critical thinking skills

·       Ability to meet job standards for quality, attendance, and scheduled adherence

·       Strong customer service experience in fast-paced environment

·       Self-motivated, conscientious, and team oriented

·       This position requires individuals with strong time management skills and the ability to organize and manage multiple priorities and systems

·       Typing skills are needed along with familiarity with the basic MAC/PC applications, including Microsoft Excel and Word

·       Willingness to learn new product information and seize opportunities to expand your job knowledge throughout your career

·       Capability to evolve and excel in a dynamic office atmosphere

We offer a competitive salary, great employee incentives, paid time off, medical and dental/vision package, and Simple IRA in a great work environment.

This is not an exhaustive list of duties/position requirements.

If interested, submit resume online.

Job Type: Full Time

Salary: $26.00 -$28.00

Monday-Friday 8am to 5pm (Non-Remote)

This position is subject to a background check, credit report, and pre-employment drug screening.

To review US Alliance Group Inc.’s CCPA Employee Notice, please copy and paste the following link into your web browser: https://usag-inc.com/ccpa-employee-notice/