Operational Director

Central Interior Native Health Society (CINHS) is a vibrant urban Indigenous Integrated Health Team Centre and educational facility situated on Lheidli T'enneh territory in Prince George, BC. The Clinic’s inter-disciplinary team provides trauma-informed and culturally safe, medical and psychosocial services to some of the most vulnerable members of our community.

As Operational Director, you will take on a pivotal leadership role, overseeing service delivery of our community healthcare center, with a strong focus on implementing expansion. Reporting directly to the Executive Director, you will work collaboratively to ensure the center’s mission, vision, and goals are realized through effective planning and execution, while promoting health and well-being through integrated approaches that honor and incorporate both Indigenous and non-Indigenous worldviews.

Key Responsibilities:

• Work in partnership with the Executive Director to align both service delivery and resource utilization to the centre’s strategic priorities and core values.
• Develop and implement strategic operational plans tailored to each specific service area of the center, ensuring enhanced delivery, optimized performance, effective resource allocation and alignment with the center’s mission.
• Lead and inspire cross-functional teams to meet key performance indicators (KPIs) related to client outcomes, service quality, administrative efficiency, and satisfaction.
• Oversee budgets, resource allocation, and compliance with organizational and regulatory standards.
• Monitor center performance data and collaborate with team to address gaps and drive continuous quality improvement.
• Strengthen team-based care systems and workflows to ensure the center operates at peak efficiency while remaining trauma, cultural and violence responsive, low barrier, client and family centered, and harm reduction focused.
• Facilitate the interface of Indigenous and non-indigenous approaches to health and wellness to address the impacts of colonization and meet the needs of First Nations, Inuit and Metis clients being served.
• Lead the operational functions of our community healthcare center, with a primary responsibility for driving and successfully executing its expansion (inclusive of service expanding to evenings and weekends).

Qualifications

• Collaborative Leadership: You bring a strong foundation of education and in-depth expertise in leadership and health care systems, with experience managing operations in non-profit, health care, or community health care settings. You have a proven ability to work closely with executive leaders to align strategy with action and drive meaningful results, including contributing to grant writing and securing funding to support organizational goals.
• Mission-Driven: You are deeply committed to ensuring organizational activities align with the centre’s mission and vision.
• KPI Proficiency: You have a strong understanding of key performance indicators and know how to leverage data to build capacity, inform decision-making, improve outcomes and consolidate successes.
• Cultural Competency: You prioritize cultural responsiveness and understand the unique needs of First Nations, Inuit and Metis individuals and communities. You are committed to trauma, cultural and violence responsive care, ensuring that services are delivered with sensitivity to the historical, systemic, and intergenerational experiences that impact health outcomes.
• Strategic Execution: You excel in implementing and aligning operations with organizational goals.
• Problem-Solving Skills: You thrive in dynamic environments and effectively address challenges with creative and collaborative solutions.
• Relationship Building: You build and maintain strong relationships with clients, rights holders, team members, interest groups and community partners.

Why Join CINHS?

• Be part of a team that prioritizes culturally safe and community-centered healthcare.
• Work in a non-hierarchical environment where all voices are valued equally.
• Engage with Elders and Knowledge Holders to support healing and well-being in culturally significant ways.
• Contribute to innovative, client-centered care that supports reconciliation and advances health equity for Indigenous populations.

Individuals with First Nations, Inuit, and Métis ancestry who meet the above criteria are encourage to apply.

Applications will be accepted until the position is filled.

All qualified candidates are encouraged to apply and should be legally eligible to work in Canada. We thank all applicants for their interest in CINHS however, only those applicants selected for further consideration will be contacted.

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