Night Auditor - Embassy Suites

Night Auditor

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience:

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

Physical Requirements:

• Flexible and long hours sometimes required.

• Sedentary work, exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Late night shift.

Mental Requirements:

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Must be willing to cross train in other accounting or hotel-related areas.

• Must be able to prioritize job functions in order to meet deadlines.

DUTIES & FUNCTIONS

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Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Always maintain a warm and friendly demeanor.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Perform guest services functions as required (i.e., check guests in and out, take reservations, enter wake-up calls, etc.).

• Audit and reconcile financial and statistical reports.

• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount programs, Tax Reports, etc.) according to hotel standards.

• Prepare and distribute month-end reports.

• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.

• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

• Prioritize job functions in order to meet deadlines.

• Ensure accuracy of all numbers reported including statistics.

• Input and update financial information into corporate communications network.

• Perform daily, weekly, monthly, and annual data processing system functions as required.

• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

Marginal:

• Maximize productivity, identify problem areas, and assist in finding and implementing solutions.

• Respond to governmental inquires upon receipt.

• Handle guest requests.

• Attend meetings/training as required by management.

• Perform other duties as requested by management.