Multi-Unit Leader

Job Summary
The Multi-Unit Leader is responsible for overseeing the performance, operations, and leadership development of multiple business locations. This role ensures consistent execution of company standards, achievement of financial goals, and delivery of exceptional customer experiences across all units.

Key responsibilities - not limited to

1. Operational Excellence

• Ensure all locations operate in alignment with company policies, procedures, and brand standards

• Conduct regular site visits and operational audits

• Identify inefficiencies and implement process improvements

• Maintain high standards of customer service, cleanliness, and product quality

2. Financial Management

• Drive revenue growth and profitability across all assigned units

• Analyze financial reports, including sales, labor, and expenses

• Develop and manage budgets for each location

• Implement cost-control strategies and improve operational efficiency

3. Leadership & Talent Development

• Recruit, hire, and develop high-performing store leaders

• Provide ongoing coaching, mentoring, and performance feedback

• Conduct performance evaluations and succession planning

• Build a strong leadership pipeline within the organization

4. Strategy Execution

• Execute company initiatives, promotions, and new program rollouts

• Ensure consistent implementation across all locations

• Communicate organizational goals and expectations clearly to all team

5. Community Engagement & Business Development

• Increase foot traffic and brand visibility through local events, partnerships, and outreach initiatives

• Develop relationships with local businesses, organizations, and community groups

• Support and guide location managers in executing marketing and promotional events

• Identify opportunities for local store marketing to drive customer acquisition and retention

6. Compliance & Risk Management

• Ensure all locations comply with legal, safety, and regulatory requirements

• Enforce company policies and procedures

• Address and resolve employee relations issues in a timely manner

7. Performance Monitoring & Reporting

• Track and evaluate KPIs such as sales growth, customer satisfaction, and employee retention

• Identify trends and areas of concern, and develop action plans

• Provide regular reports and updates to senior leadership