Mobile Food Pantry Driver - Class A
The Mobile Food Pantry Driver will support the mission of Feeding Southwest Virginia by executing the Mobile Food Pantry program and operating and maintaining the Mobile Food Pantry (MFP) truck and equipment. In addition, the MFP Driver will interactively and positively support the Mobile Market Place (MMP) initiative in terms of site sharing, client service, coordinated event start and finish timing, volunteer sharing, physical positioning and any other activities to ensure the on-going success of both the MFP and MMP programs developed by Feeding Southwest. Work in concert with the Programs Team to ensure a variety of food resources are available in communities served through MFP distribution sights targeting remote access areas of FSWVA’s serve area. Work and support the Operations Team to ensure a service oriented and flexible team dynamic and warehouse operations.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
To be successful in this role, an individual must be able to perform in a satisfactory manner the functions or responsibilities listed below.
POSITION RESPONSIBILITY (EXPECTED WORK)
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As the Mobile Food Pantry (MFP) driver, he/she will demonstrate a professional demeanor in interactions with all Feeding Southwest Virginia staff, agencies, program representatives and government officials providing direct support as needed therein ensuring a compliant safe facility and environment.
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Keep informed and consistently practice the policies and procedures of Feeding Southwest Virginia, Feeding America national office, USDA, FDA and government regulations pertaining to food handling, storage, sanitation and disposal.
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Ensure that maintenance of the warehouse, equipment, grounds, vehicles, sanitation, pest control, fire prevention and safety procedures are followed. Particular attention should be given to volunteers and staff safety when working in the proximity of FSWVA’s commercial vehicles.
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Possess knowledge and support of Feeding Southwest Virginia and all programs.
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Complete ServSafe training within first six months of employment and keep current.
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Complete forklift certification per Federal and State Regulations.
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The Mobile Food Pantry Driver reports directly to the Chief Strategy Officer and indirectly to the Operations Director and is responsible in supporting the Programs Department.
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Maintain CDL “A” License per guidelines under FMCSA/USDOT and a safe driving record.
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Develop and maintain partnerships with MFP, MMP and on-site coordinators and partner agencies working with the MFP program.
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Ensure food distribution program compliance with Feeding Southwest Virginia and governmental guidelines and regulations during MFP distribution activities.
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Ensure that the MFP truck, trailer and equipment are properly maintained, cleaned and are fully serviceable for distributions.
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Responsible for working with Abingdon Operations personnel to plan, pull and load food to be distributed during the month to each MFP distribution site.
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Ensure records are maintained during distributions in regard to food distributed, food transferred to partner agencies, client data and other required data.
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Responsible for the effective execution of the MFP distributions.
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Has the authority to shut the sight down due to unruly activity after consultation with any MMP on-site staff.
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Has the final word on process changes and questions during an MFP distribution.
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Partner with the MFP Coordinator in:
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Identifying and preparing new MFP distribution sites and times.
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Identifying and implementing process improvements.
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Be a team member of the Abingdon Operations team and support facility needs as time permits.
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Support Feeding Southwest Virginia special events, training, education, and capacity building activity as assigned.
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Maintains and follows effective processes for office communications and administrative procedures.
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Maintain program files to ensure compliance with Feeding America and governmental regulations.
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Accurate mileage logs are completed and kept.
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Ensure that the information on MFP inventory reports is complete and accurate.
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Maintain proper vehicle inspections and documentation.
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Deal effectively with a variety of personalities and situations requiring tact, judgment and resolution.
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Handle site distribution complaints, suggestions and requests.
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Develop strong customer service skills in effectively dealing with the public.
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Develop communication skills with co-workers to understand and articulate the need for support.
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Assist in updating departmental SOP’s.
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In working as a contact for the organization, demonstrates a professional demeanor in all interactions with Feeding Southwest staff, member partners, visitors, volunteers, donors and the general public.
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Visitors / clients should be handled professionally and promptly.
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Deal effectively with a variety of personalities and situations requiring tact, judgment and resolution.
Other functions:
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Promote a cooperative spirit within the organization and among internal and external participants.
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Perform other duties as assigned by the Chief Strategy Officer, Operations Director, Chief Operating Officer, and the President and CEO.
Interface: Responsible in maintaining positive relationships
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MFP site coordinators, volunteers and MFP Feeding Southwest Virginia Coordinator.
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General Public.
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Other departments and staff within Feeding Southwest Virginia.
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Community Service Workers.
Minimum Skills and Qualifications required to capably perform in the position
Training, Education and Experience:
Education:
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High School Graduate or equivalent.
Experience:
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One year demonstrated experience in the operation of a tractor trailer and driving over the road long distances required.
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One year experience in the operation of warehouse equipment according to established safety regulations proven by MHE certification card and/or review by Feeding Southwest Virginia certified MHE trainer required.
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1-2 years of strong customer service experience required.
Knowledge, Skills and Abilities:
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Familiarity with food products, storage and handling requirements, and knowledge of warehouse practices preferred.
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Able to work independently and to handle multiple priorities under minimal supervision.
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Experience in the operation of warehouse equipment (forklifts, pallet jacks) according to established safety regulations.
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Ability to work a non-traditional or assigned 40 hour work week and effectively manage time.
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Must be able to understand instructions and effectively demonstrate quality results.
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Possess a willingness to learn.
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Excellent organizational skills and attention to detail.
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Ability to lift 50 pounds repetitively. (Over 50 pounds requires assistance in lifting)
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Ability to work well with other staff members and volunteers.
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Limited occasional evening and weekend work required for special events.
Allowable Substitutions:
Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion.
Language Skills:
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Must have excellent written and verbal communication skills and demonstrated ability to communicate effectively and convey concepts in an understandable way.
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Ability to communicate effectively with staff, volunteers, and general public.
Mathematical Skills:
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Ability to perform basic math functions.
Technical/Computer Skills:
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Proficiency required in the use of Microsoft Office Word, Excel and Outlook Software.
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Capable of learning and independently operating equipment required for the position including printer, multi-use copier and phone system.
Other Skills and Abilities:
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Ability to maintain confidentiality at all times.
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Must be reliable and dependable.
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Positive work ethic, food relationship management skills and team-oriented attitude.
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Maintain compliance with established Food Bank directives, policies and external regulations.
Licenses and Certificates:
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Valid Class A Driver’s License.
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Own transportation to work required.
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Maintain a safe driving record in driving company vehicles.
Team Commitment:
Considers the benefits and consequences to the team when taking action, openly shares ideas and information with others, effectively completes work activities with and through others, helps others achieve goals and complete work to meet the needs of the team and the organization. Criticizes actions, when necessary, not people and effectively negotiates win-win outcomes.
Flexibility:
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Be willing to work overtime and mandatory days set forth by the organization on short notice.
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Be willing to work flexible coverage as needed.
Physical Demands:
The demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the tasks outlined in this job description.
This position requires working in an internal and external warehouse environment consisting of hot and cold temperatures, walking, standing, bending, climbing, stooping, twisting, pulling and pushing. Operating heavy machinery in a standing or sitting position. Routine travel to meetings, functions, and special events is normal which requires driving. Occasionally, may be required to respond to organizational needs outside of normal working hours. With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment. Conducts work in a fast paced and deadline driven environment.
Feeding Southwest Virginia is an equal opportunity employer. Feeding Southwest Virginia prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex (to include pregnancy, sexual orientation and gender identity), national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by federal or Virginia law. Our goal is to attract, develop, and retain and promote a talented workforce in a culture where all employees will contribute to their fullest potential. This description provides information regarding the essential function of the designated job, and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments the individual may be given. This job description is not an employment agreement or contract.
Salary Range: The hiring pay range listed for this position represents the Company's good-faith estimate of the compensation expected to be offered at the time of posting. Actual starting pay will be determined based on a variety of job-related factors, including qualifications, credentials, education, relevant work experience, skills, and internal equity, consistent with applicable law.